Patient Navigators are health professionals that help patients navigate through the healthcare system. Their responsibilities include ensuring that patients are fully informed of their legal rights, helping patients understand insurance claims, reviewing patient paperwork to ensure accuracy, explaining test results or diagnoses to patients, and documenting and resolving patient complaints.
For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
These are some examples of accomplishments we have handpicked from real Patient Navigator resumes for your reference.
- Trained nine Patient Navigators to ensure accurate, consistent patient orientations are conducted in the hospital.
- New hire orientation increased from 20% to 90% after modifying presentation layout and making other several changes.
- Promoted to Patient Navigator Supervisor; recruited, trained, supervised 80 employees responsible for serving over 2000 patients during relocation process.
- Mentored staff members through effective communication strategies; resolved difficult customer service concerns within 24 hours resulting in no callbacks demanded by customers or managers.
- Received Human Resources Manager’s Award as part of team recognized for its outstanding performance in creating a high return on investment (ROI) cost center project.
- Provided telephonic and in-person assistance to the uninsured, underinsured, and medically underserved population.
- Assisted those requiring treatment for various cancers; increased knowledge through continuing education workshops.
- Promoted patient wellness by coordinating resources between patients and the community.
- Provided service excellence during a high volume season by assisting a daily average of 35 patients with their scheduling needs.
- Reduce stress among internal medicine department staff members through practicing stress management techniques learned from yoga classes.
- Accurately and efficiently assisted patients in the completion of orders for medical procedures.
- Adeptly navigated large volumes of data to identify patient history, insurance providers, and preferred physicians.
- Distinguished myself as an effective communicator with patients, referring physicians, and coordinators during multiple daily interactions.
- Negotiated reimbursement processes with insurance companies to ensure that all claims were filed accurately and completely.
- Led a team to triple productivity by creating process maps detailing each step in the patient navigation system.
- Provided back-up support for Patient Coordinator during patient appointments.
- Orchestrated the effort of all personnel in taking care of patients by being directly involved with several daily tasks associated with office efficiency.
- Enhanced team effectiveness by promoting communication between Patient Coordinator, technical staff, and front desk personnel.
- Identified time management issues based on high number of same-day walk-ins and implemented project to resolve issue, resulting in operational improvements.
- Assisted physicians in the identification of complex medical problems that required further evaluation or treatment beyond that available at clinic level by coordinating specialist referrals involving imaging studies, lab work, other consultants, procedures, etc. Effectively managed referral process to ensure completion in timely manner with referral source and clinician.
- Developed understanding of the complexity of patient care; negotiated with medical services, insurance companies, and federal government for payment for patient care.
- Negotiated doctor-patient relationships by providing patients with information regarding disease conditions, available treatments, specialist referrals, prognosis.
- Provided quality service to over 3200 clients; earned appreciation as a dependable employee; recognized for creating rapport with customers and employers through excellent customer service skills.
- Received an award for outstanding performance in the role of the Program Manager during the initial launch of the program’s initiative at hospital A.
- Created new client base by actively applying social networking skills acquired through personal community involvement.
- Conveyed personalized messages to patients and families regarding patient condition, treatment options, financial obligations, insurance benefits, time requirements for treatment.
- Organized activities for patients by providing them with magazines, watching TV with them, playing games on an X-Box Kinect machine.
- Provided emotional support to family members. Supported positive relations between the hospital staff and the community through participation in outreach events.
- Aided medical personnel in identifying resources needed by patients including transportation services before being assigned as a Patient Navigator.
- Proactively mediated interpersonal conflicts between employees while actively participating in committees meeting at the hospital.
- Provided on-call service 24/7 to assist patients and families in navigating the healthcare system.
- Promoted patient satisfaction by maintaining a sparkling clean waiting room, greeting each client with a smile, and thoroughly explaining all policies upon arrival.
- Amazed clients with my understanding of the best technologies available for their specific needs while staying within a budget that did not exceed client’s insurance benefits.
- Presented a safe place for patients of all ages to receive confidential counseling regarding medical procedures and options from qualified radiation oncologists.
- Wowed children using age appropriate activities such as coloring books, puppets, DVDs, board games during treatments or exams so parents could relax knowing their child was occupied.
- Advocated for patients during the process of investigation, diagnosis, and treatment.
- Proactively publicized services to diverse populations through community outreach activities.
- Gained support from health care teams by maintaining positive relationships with physicians, social workers, medical staff members, nurses, case managers, hospice volunteers, bereavement counselors, insurance representatives and funeral home directors.
- Formed connections between patient advocate organizations throughout the U.S., Caribbean region and Latin America based on cultural similarities to improve health care delivery systems in underserved communities domestically & internationally.
- Built rapport with minority groups by equipping them with resources to empower themselves to overcome language barriers and cultural stigmas regarding cancer diagnosis and treatment.
- Assisted patients with registration and insurance verification; determined eligibility and benefits within the guidelines of each patient’s specific plan.
- Provided comfort and support to patients receiving cancer treatments by writing letters, making calls to insurance companies, or advocating for scheduling procedures.
- Participated in Cancer Awareness Month events through volunteering to give presentations about various aspects of cancer care and staging at local community centers.
- Effectively prepared low-income families for breast cancer examinations by providing information regarding screenings, billing procedures, discount plans, and treatment options.
- Decreased health disparities associated with low-income communities by developing outreach programs that improved awareness about quality health care services in the area.
- Provided assistance with insurance enrollment and verification to patients in need of financial assistance.
- Identified public benefits for patient navigation, educated medical providers on Medicaid Covered Services, and assisted in identifying other social services available for which the patient qualified.
- Assisted families enrolled in Medicaid with information on community resources that support physical and emotional needs of children and youth; recognized by peers as an expert on policy matters relating to children’s health care; effectively presented written material regarding special education during parent workshops.
- Awarded Patient Satisfaction Award based on feedback from patients who had received patient navigation services within a pediatric clinic setting; successfully distributed over 500 flyers per month advertising free flu shot clinics-highest flyer distribution rate in the department.
- Achieved “Above and Beyond” performance recognition based on providing assistance to families in need of transitional housing after providing Emergency Shelter Assistance.
Wrap Up
To work as a Patient Navigator, one must have a Bachelor’s degree in a healthcare-related field and have a Board Certified Patient Advocate Certification. To succeed as a Patient Navigator, one must have excellent listening and communication skills, organization skills, problem-solving skills, time management skills, and be detail-oriented and compassionate.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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