Noc Manager Resume Sample

NOC Manager (Network Operations Center) Manage It teams network systems. NOC managers display leading skills in Network teams, having proficient knowledge of network security, routing, switching, bandwidth utilization also monitoring and maintaining network systems, and schedule training for technicians.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Noc Manager Resume Samples

These are some examples of accomplishments we have handpicked from real Noc Manager resumes for your reference.

NOC Manager Resume Sample 1

  • Developed new procedures to maintain smooth operation of department activities.
  • Ensured the long-term stability and reliability of systems equipment by performing timely replacements, enhancements, and repairs.
  • Increased productivity 22% by re-organizing work flow; recognized for outstanding performance. Awarded vacation bonus for one week in Hawaii.
  • Delegated tasks to subordinates efficiently while assuming responsibility for their training; effectively communicated plans, progress, issues, and requests within the organization.
  • Remain calm under pressure; resolved three critical hardware system failures within an hour during peak hours of customer activity.

NOC Manager Resume Sample 2

  • Improved communication between employees, customers, and management by providing feedback to team members who appear disengaged or provide substandard work.
  • Increased sales by 10% within two weeks of training new sales staff.
  • Streamlined processes for increased customer satisfaction ratings through effective communication with callers during all phases of the organization’s selling process.
  • Reduced issue resolution time from 30 minutes to 3 minutes by creating a self-reporting system linking problem areas directly to concerns expressed by customers.
  • Developed customer satisfaction program leading to 1% increase in overall customer satisfaction index; contributed 15% increase in participating vendors’ revenues after incorporating vendor suggestions into improvement plans.

NOC Manager Resume Sample 3

  • Successfully led a team of three to remedy all problems within an 8-hour, 7 day work week.
  • Led the NOC in receiving four consecutive site Best Overall Telecom Award.
  • Attended over 100 hours of Leadership Development Courses and received Internal Process Improvement awards five times.
  • Adeptly handled crises including managing an international network outages during civil unrest in South Africa, declaring independence without disrupting operations throughout the Middle East, and planned for tech support centers’ relocation overseas with no disruption to service.
  • Created four new positions to grow company’s income base; won marketing success award for increasing tech support revenues by $12 million .

NOC Manager Resume Sample 4

  • Developed procedures for NOC including departmental training, operating guidelines, and document changes.
  • Sustained growth within the telecommunications section by developing a new economic model that provided reliable savings to the Telecommunications Division.
  • Increased profitability through outsourcing of customer service activities across product lines by 25 percent ($100,000).
  • Provided expert advice and guidance regarding rates and regulations governing options markets on behalf of business customers.
  • Identified marketing opportunities and developed marketing plans for implementation between Company A and Company B; proposal was accepted resulting in $225,000 contract.

NOC Manager Resume Sample 5

  • Wrote, edited, and published weekly newsletter to more than 300 customers.
  • Responsible for employee training in new NOC software; developed training manual and conducted training sessions with an average of ten students per session.
  • Promoted to manager after excelling at all levels in company; received five different awards during tenure.
  • Earned two awards for innovation; invented process for coordinating shipments among multiple distributors across the United States; streamlined logistics between warehouses.
  • Gained respect among peers through active participation on Cross-functional team (CFT); contributed useful information regarding quality, cost, delivery, and safety issues.

NOC Manager Resume Sample 6

  • Promoted from front-line NOC Technician to a Customer Liaison Manager overseeing 5 NOC Technicians.
  • Recognized for exceptional customer service and excellent technical knowledge during transition as acting NOC Manager for 3 months.
  • Trained and led 7 new hires to ensure their success; recognized by co-workers with company award for outstanding dedication to quality performance and customer service.
  • Provided 24-hour support to customers throughout North America, Mexico, Puerto Rico, and the Caribbean Islands as Lead Technician tasked with resolving problems before escalation.
  • Developed extensive knowledge of network protocols and transmission lines while providing solutions that improved company efficiency, savings, speed of action, and accuracy in data transmission.

NOC Manager Resume Sample 7

  • Managed technical NOC (Network Operating Center) for “Big Four” accounting firm.
  • Provided seven direct reports with extensive knowledge of hardware, software, networking technologies to resolve escalated issues at client site(s).
  • Oversaw daily supervision and implementation of local area network systems for Fortune 500 companies.
  • Earned recognition by Member of Congress awarded on Capitol Hill for supporting National Emergency Preparedness initiative.
  • Improved project times through streamlined work flows resulting in stronger business relationships within IT community.

NOC Manager Resume Sample 8

  • Provided customer service support to ensure prompt resolution of network-related issues.
  • Improved IT staff responsiveness by reducing call volume and increasing first contact information information.
  • Gained leadership skills through supporting multiple NOC managers in absence, delegating tasks, and training new members of the team.
  • Recognized for excellent performance after driving down ticket turnaround time to an average of 2 minutes while improving customer satisfaction ratings by 20%.
  • Increased operational efficiency by 10% due to ability to identify opportunities for improvement in network infrastructure and procedures.

NOC Manager Resume Sample 9

  • Managed NOCs and vendors, ensuring timely shipping and distribution of customer orders.
  • Established budgeting processes to meet fluctuations in demand across regions.
  • Effectively managed all communications between customer service representatives and customers by resolving product issues or billing adjustments in a timely manner; recognized with grateful appreciation.
  • Received the “Employee of the Month” award for outstanding leadership and dedication in handling 3+ complaints per day regarding defective products while maintaining an average resolution rate of 95%.
  • Represented company at national trade shows, generating over $700k+ revenue through direct sales and acquiring new business partners.

NOC Manager Resume Sample 10

  • Directed four team members in all facets of daily operations; planned, prioritized, coordinated resources effectively.
  • Consistently ensured least $4000 revenue per employee weekly.
  • Equitably compensated employees through merit-based system with quarterly bonuses averaging 60% annualization for top performers.
  • Demonstrated commitment to quality service through well-timed responses to customer complaints and questions.
  • Improved NOC Service Desk time resolution digit percentage rate by 10%; recognized by peers as the benchmark for their improvement efforts.

NOC Manager Resume Sample 11

  • Improved customer satisfaction by resolving technical problems and mitigating hardware or software malfunctions.
  • Re-engineered standard operating procedures to allow for more timely and efficient management of all network operations; recognized by executive level NOC staff for quality service.
  • Enhanced performance of new systems through improved testing protocols; improved availability and upgrade schedule estimates.
  • Created a co-op program that allows students to gain valuable on the job training while simultaneously fulfilling educational requirements of their vocational field of study; increased recruitment efforts within local high schools, universities, and MBA programs.
  • Achieved certification in Cisco Certified Network Associate (CCNA) after completing required coursework on computer networking fundamentals and advanced routing, switching, and wireless concepts; recognized by school leadership for excellence in technical training.

NOC Manager Resume Sample 12

  • Manage a team of individuals responsible for servicing all telecom equipment in the field.
  • Develop, monitor, and analyze department’s work schedule to meet manpower requirements while ensuring that customer requests are handled within required time frame.
  • Effectively administer company-wide travel reimbursements process.
  • Oversee projects valued at $5M; Increase network availability by 80%.
  • Maintain system knowledge and abilities through IT certifications and training.

Wrap Up

A 4-year bachelor’s degree in computer or information science is required, 5-10 years of showing managerial skills in the network industry. Any further certification in CCNP, CCDP, CISSP or ITIL is would help. Strong computer programming, software development, and mathematics background, continuous learning of the latest development in computer science, team-oriented, exhibit decision-making tactics.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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