A medical front office assistant provides administrative support to a doctor’s office. Duties include answering phone calls, greeting patients, confirming appointments, filing medical records, scheduling appointments, billing insurance companies, handling money received from patients, and processing prescription refills. The top skills for this position are customer service, office procedures, medical office software proficiency, cash handling procedures, and computer software proficiency. A high school diploma or equivalent is required for this position, but previous experience in a medical office is helpful.
The Best Medical Front Office Assistant Resume Samples
These are some examples of accomplishments we have handpicked from real Medical Office Assistant resumes for your reference.
Medical Office Assistant
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining the confidentiality of personal and financial information.
- Provided over 100 families with individualized medical care while serving as a Medical Assistant.
Medical Office Assistant
- Performed venipunctures, finger sticks, EKGs, charted patient’s vitals, and sterilized tools.
- Administered various tests which included urinalysis, pregnancy testing, urine cultures, strep, hemosures, rapid trichomonas, bv, h. pylori and more.
- Completed and processed multiple tests through venipuncture in the Laboratory ordered for Bioference, Lab Corp, & Oxford.
- Aided the doctors in case management by entering patient data into electronic health records to facilitate a safe and timely flow of information.
- Prepared blood specimens for analysis in a laboratory setting (basic lab procedures) as part of standard patient care.
Medical Office Assistant
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, and other documents.
- Welcomed persons entering the establishment, determined the purpose of the visit, and escorted them to specific destinations.
- Edited physician’s dictation for various patient documents after the physical examination (basic medical transcription).
- Acted as liaison between patients and insurance companies including assistance with authorizations, explanations, and billing; satisfied customer needs according to company guidelines.
Medical Office Assistant
- Interviewed patients to obtain medical information and measured their height and weight.
- Completed insurance and other claim forms; maintained medical records and correspondence files.
- Performed light data entry; Updated patient’s information and demographics into the database.
- Delivered accurate, effective, and efficient patient care in an environment where contagious diseases were common.
- Observed and obeyed all requirements for pre-operative procedures.
Medical Office Assistant
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
- Assist physicians with clinical and clerical tasks such as patient education, examination preparation, taking vital signs, recording patient medical histories, patient intake.
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing, and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
- Also received training on infection control, bloodborne pathogens for surgical procedures.
- Recognized by a staff master as the “eldest” to adopt their standards of excellence in their department.
Medical Office Assistant
- Monitors vital signs including height/weight, performing phlebotomy and finger sticks, electrocardiograms, vision/hearing.
- Maintains patient charts logs and database in health center; Performs routine maintenance of patient rooms.
- Collects specimens and retrieves lab, pathology, and diagnostic data from outside laboratories.
- Schedules patient appointments, makes reminders and “no show” calls and provides schedule information.
- Set and maintained high standards for competency in teaching, patient care, and communication with colleagues; received two awards for exceptional performance in the workplace.
Medical Office Assistant
- Prepared, processed, and stored patient specimens and samples according to department procedures, using standard techniques and equipment.
- Performed a variety of routine blood drawing procedures including venipuncture.
- Utilized standard procedures for the maintenance of positive patient identification.
- Trained personnel with clerical skills of recordkeeping, filing, and giving medication.
- Performed data entry administrative duties on a daily basis, including ordering supplies, and preparing payroll reports.
Medical Office Assistant
- Performed general office duties such as typing, photocopying, and answering phones.
- Sorted information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
- Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
- Prepared required documentation for surgical procedures for fellow medical assistants and nurses; assisted with dressing changes for patients in the patient room.
- Served as an assistant to the patient care team in order to meet the patient’s needs; maintaining a safe, clean environment by following strict guidelines and maintaining sterile medical products.
Medical Office Assistant
- Responsible for using tact, diplomacy, and judgment in all contact with patients, staff, and the public.
- Maintain confidentiality of medical information concerning patients.
- Ability to work efficiently and pay close attention to numerous details despite frequent interruptions.
- Handled frequent emergencies such as post-operative infections, needle stick injuries, blood spills, bodily injury calls, and medication errors while coordinating cross-training of other staff.
- Managed the schedule and flow of all incoming, outgoing, and in-progress patient records.
Medical Office Assistant
- Obtain prior authorizations and referrals from insurance companies for MRIs, CT Scans, and medications.
- Manage billing and insurance transactions while using Medisoft software to verify eligibility and coverage.
- Schedule and organize patient appointments and records using American Medical Software.
- Assisted in performing office tasks which included call logging and answering incoming calls.
- Utilized medical record systems to obtain appointment scheduling and coordinated appointments with related physician’s offices.
Medical Office Assistant
- Responsible for sending and receiving proper documentation for physicians and patients.
- Coordinate all meetings and procedures for physicians, schedule procedures and admissions for patients.
- Communicate with car insurance agencies in order to resolve billing issues.
- Worked efficiently within a busy environment to demonstrate strong work habits; incorporated customer service into each assignment.
- Received employee recognition for outstanding performance by demonstrating the qualities which separate excellent from successful employees.
Medical Office Assistant
- Maintain strong patient relations and deliver empathetic care to minimize patient discomfort.
- Prepare and ensure the cleanliness, sanitation, and maintenances of the exam rooms and equipment and ensure proper inventory is available at all times.
- Conduct and perform various diagnostic procedures and ancillary tests, e.g. lab draws, injections, venipunctures, EKGs, urinalysis, and hematology.
- Handled phone calls, appointments, and inquiries in a timely manner; acknowledged patients with respectful greetings.
- Provided exceptional customer service when assisting patients with questions and concerns by completing insurance forms.
How to Become a Successful Medical Front Office Assistant?
In order to become a medical office assistant, you must have a diploma, certificate, or Associate’s degree in medical assisting. Having a high school diploma or equivalent is required the majority of the time.
In this role, you must be able to independently perform multiple administrative tasks at once, such as bookkeeping procedures, and processing insurance claims. Assistants establish and maintain patient records while maintaining professional conduct and appearance in the work environment. You must be able to cooperate with coworkers in a collaborative mindset.
In this role, you must have exceptional customer service skills and be able to work in a health care team with speed and attention to detail. You will need to be able to deal with confidential patient information in a professional manner. Also, being respectful of patient information and adhering to company policies, protocols, and procedures is important.
You must be able to communicate with a variety of patients regarding disease prevention, community resources, physician instructions, and patient information. Assist with patient procedures and in-office procedures. Very detail-oriented and have a positive attitude. Have extensive patience and compassion for patients and being sensitive when dealing with in-person or on-call patients.
It is important to understand medical charts, billing, and insurance billing, and articulate results to patients in a clear and concise manner. Must be able to keep an organized workspace in front of a clinic, hospital, or work setting. You must also keep an organized workspace display to the patients since it is at the forefront of the company and is very important.
Wrap Up
Medical Front Office assistants are responsible for tasks including filing medical documents, answering phones, and scheduling appointments. Other tasks may include greeting patients at the front desk with great customer service, dealing with patient personal information, filling out insurance forms, and handling correspondence. Medical Front Office Assistants are often the first point of contact for patients and clients.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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