Lead Teller Resume Sample

A Lead Teller oversees a team of tellers in your financial institution. Their duties include approving exception transactions, back up your team of tellers, being responsible for the vault and the auditing, balancing the cash drawers, and managing your team’s schedule.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Lead Teller Resume Samples

These are some examples of accomplishments we have handpicked from real Lead Teller resumes for your reference.

Lead Teller Resume Sample 1

  • Promoted to lead lender after 18 months of service. Selected for this position due to superior qualifications and strong performance during previous employment as a teller with the same bank.
  • Evaluated all new applicants and approved loans within one day, increasing application requests by 70%, generating $700,000 in additional deposits per month.
  • Showed outstanding performance by finishing all quarterly audits with perfect scores.
  • Received an award for good service, completing 36 loans in six weeks during a time of economic hardship.
  • Recognized as the Notice Club’s Outstanding Teller-of-the-Year; maintained 100% accuracy rate for all teller duties, including processing deposits and withdrawals, cashing checks, issuing money orders and travelers checks, and answering customer inquiries.

Lead Teller Resume Sample 2

  • Improved customer satisfaction ratings in over 45% of transactions surveyed.
  • Demonstrated efficiency in processing more than 150 transactions per day.
  • Exhibited superb accuracy when balancing drawers at the close of business.
  • Achieved the position of Lead Teller and then Training Officer during six years of employment.
  • Received the highest customer satisfaction survey ratings for this branch in all categories; recognized by district manager.

Lead Teller Resume Sample 3

  • Demonstrated proactivity in anticipating customer needs and meeting them promptly, earning positive customer feedback.
  • Effectively managed heavy workload and multiple priorities simultaneously without sacrificing quality of service.
  • Led team in providing exceptional customer service, resulting in increased satisfaction ratings and repeat business.
  • Exhibited exceptional organizational skills, successfully managing and executing complex transactions while ensuring compliance with regulations.
  • Demonstrated deep knowledge of banking products and services, providing valuable support to other team members.

Lead Teller Resume Sample 4

  • Received the “Customer Service Excellence” award for outstanding customer service.
  • Assisted in the training of new tellers, helping to ensure that they were up to speed on all bank policies and procedures.
  • Provided support to other departments as needed, stepping in to help out where needed.
  • Kept up with current banking regulations, ensuring that all tellers were up to date on the latest changes.
  • Maintained friendly and professional demeanor at all times, even during periods of increased pressure.

Lead Teller Resume Sample 5

  • Led and mentored tellers, providing guidance on goals, processes, and problem resolution; promoted to Lead Teller in less than one year.
  • Demonstrated exceptional knowledge of banking products, services, and systems by successfully resolving customer inquiries and concerns.
  • Exceeded customer service goals consistently through proactively greeting customers, providing prompt and accurate responses to questions, and efficiently processing transactions.
  • Achieved recognition as “Employee of the Month” due to exemplary performance in delivering quality customer service.
  • Received “Top Teller” award for highest total deposits processed during a given month.

Lead Teller Resume Sample 6

  • Successfully managed the workflow of a team of Tellers, ensuring that all transactions were processed accurately and efficiently.
  • Demonstrated an understanding of complex banking regulations and procedures, and ensured that all Tellers were up to date with changes.
  • Led audits of Tellers’ work, identifying and resolving any discrepancies.
  • Provided support to customers, answering questions and addressing complaints.
  • Achieved all core and performance objectives for the year, and demonstrated an understanding of how to create a diverse, multicultural workforce.

Lead Teller Resume Sample 7

  • Assisted customers with their transactional inquiries; recognized for excellent customer service and contribution to the branch.
  • Provided accurate, personalized customer service through quality transactions and friendly interactions; received appreciation from customers and co-workers alike.
  • Continuously developed customer relationships and continued satisfaction by ensuring all customers’ needs were met; awarded “Customer Service Pro of the Month” consecutively 3 months.
  • Diagnosed and resolved every form of transaction error that occurred throughout branch operations by preparing concise documentation on each case.
  • Volunteered to provide exceptional customer service during challenging times such as natural disasters or system malfunctions to maintain a high level of positivity in the workplace.

Lead Teller Resume Sample 8

  • Achieved the highest vault closing procedures compliance rate in the bank through excellent training and retention of talented tellers.
  • Ranked top 10% of all lead tellers by following customer care guidelines, exceeding transaction volume quotas, and adhering to process efficiencies.
  • Recognized for outstanding customer service practices after a 25% increase in current accounts because of proactive retention efforts.
  • Increased cash vault-hauls 20% by hiring best professionals, implementing new hiring standards, and scrutinizing former employees’ performances.
  • Successfully managed daily operations while being promoted from part time branch associate to full time assistant branch manager within one year.

Lead Teller Resume Sample 9

  • Led and supervised tellers on the floor, ensuring all transactions were processed accurately and in accordance with bank policy.
  • Provided coaching and feedback to team members in order to improve performance and achieve department goals.
  • Recognized as “Employee of the Month” for exemplary customer service skills and dedication to job duties.
  • Received multiple awards for accuracy in cash handling and adherence to banking policies and procedures.
  • Demonstrated superior organizational skills by maintaining an immaculate workstation and managing workflow during high-volume periods.

Lead Teller Resume Sample 10

  • Achieved year-end goal by processing $5.8 million in new loans, while driving change management initiatives which led to the installation of nine automated teller machines, a wireless network, and a new ATM software system.
  • Reached a record high in customer satisfaction ratings by conducting product training for customers on new products and services affecting their daily banking needs.
  • Gained CERTIFIED FINANCIAL PLANNER CERTIFICATION through completion of program offered by UCLA Anderson School of Management Financial Planning Program.
  • Became member of National Society for Performance & Instruction (NSPI) , the premier group for professional speakers dedicated to improving performance in education, business, government and industry.
  • Received award for Outstanding Achievement in Process Improvement; successfully led team through analysis, design and implementation of new process which improved loan turnaround time by three days.

Lead Teller Resume Sample 11

  • Provided superior customer service through the use of advanced skills, technical knowledge, and personal involvement.
  • Achieved outstanding performance ratings; reduced cash shortages by 5%; promoted to lead teller position one year after starting the job.
  • Exceeded production goals by 15% despite restructuring of cash drawers; earned appreciation as an asset for the company.
  • Recognized twice with awards for best-selling achievement over other tellers; discovered ways to increase sales up to $200 per day.
  • Received quarterly commendation for facilitating 100% of daily transactions without failure or error.

Wrap Up

To work as a Head Teller, you will need to acquire at least a high school diploma or a GED equivalent. A Lead Teller should posses the ability to demonstrate awareness and respect for your customer’s time, the ability to listen carefully to your customer and team’s needs, great mathematic abilities, the ability to pay close attention to detail, great interpersonal skills, and excellent communication skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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