Hotel Attendant Resume Sample

Hotel attendants are responsible for the overall satisfaction and comfort of hotel guests from the time the guest checks in to the time the guest checks out. Hotel attendants are responsible for taking reservations, answering guest questions, overseeing the comfort of the guests, making recommendations for local restaurants and entertainment, helping guests with baggage, as well as communicating with other hotel employees.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Hotel Attendant Resume Samples

These are some examples of accomplishments we have handpicked from real Hotel Attendant resumes for your reference.

Hotel Attendant Resume Sample 1

Cared for the general safety of guests, employees, and property on a daily basis.
Directed customers toward amenities while maintaining composure during stressful situations.
Processed guest requests with an average response time of less than 60 seconds; recognized by supervisor for positive guest feedback.
Achieved awards for outstanding performance in all areas ranging from achievement records, to excellent staff interactions with guests, to proper reporting procedures.
Accomplished over 100 room turnovers per day while recording statistics on rooms prepped for checking out guests within 6 hours of arrival time; recognized by general manager for exceptional work ethic.

Hotel Attendant Resume Sample 2

Delighted guests by going beyond their expectations and anticipating their needs, making every customer feel at home.
Ensured 100% satisfaction of guest’s requires by implementing best practices to ensure a positive experience with the hotel was provided at all times.
Met goals set by managers for guest retention rate and revenue per available room.
Ranked as top sales associate by generating record level sales in club memberships, airline miles, and credit card applications coming from hotel guests.
Inspiring others to join our team during a time when we needed new employees the most; increased the number of applications coming into the Human Resources Department significantly.

Hotel Attendant Resume Sample 3

Greet guests in preparation for their stay; provide information about hotel services, equipment, and facilities; receive guests’ questions or complaints.
Answer telephones according to policies and procedures.
Provide clerical support by typing email messages, faxes, correspondence letters, reports, resumes etc..
Promote food/beverage/spa specials; thank customers for their purchases; make follow up calls regarding inquiries.
Organize file folders according to specifications within the department (e.g., notes on when items were last returned).

Hotel Attendant Resume Sample 4

Amicably greeted each guest on arrival and provided assistance with luggage, directions, and information.
Maintained cleanliness of hotel property by disposing of trash in accordance with proper safety guidelines.
Acted as a liaison between customers and service staff; resolved customer issues and complaints.
Collaborated with management to improve existing processes and develop new procedures for resolving customer needs.
Achieved sales goals during scheduled shifts by providing prompt and efficient services to all guests while ensuring satisfaction from the moment they arrived at the hotel until they checked out.

Hotel Attendant Resume Sample 5

Greeted all guests within three minutes of arrival.
Utilized communication skills to resolve guest complaints.
Picked up undesirable substances for appropriate disposal in compliance with state laws and the hotel’s housekeeping standards.
Performed light cleaning tasks such as dusting, vacuuming, scrubbing bathrooms, and emptying trash cans.
Acted as a member of the bell staff by providing assistance with luggage and packages upon request.

Hotel Attendant Resume Sample 6

Managed guest requests in accordance with “Envision” philosophy to exceed guests’ expectations.
Received two consecutive best housekeeping manager awards.
Promoted to an assistant manager position, where I was responsible for the day-to-day operations of all hotel departments.
Trained new employees in hospitality service excellence via an orientation program designed for both front office and back house personnel including check-in, check out, bell staff operation, banquet/conference services, retail services, accounting procedures.
Responsible for overseeing all banquet functions during conferences which included menu planning and ordering, contract negotiations with outside caterers, room set up/break down by myself or staff, and liaison with hotel departments.

Hotel Attendant Resume Sample 7

Provided excellent customer service to hotel guests by greeting them with warmth, anticipating their needs, and responding quickly.
Served as House Person of the Month for completing all tasks in housekeeping without compromising quality or accuracy.
Responded quickly to guest requests for assistance with special accommodations, checking on room statuses frequently throughout shift.
Provided 24/7 cover during times of employee absence; worked rotating shifts that included nights, weekends, holidays and extended hours as needed to provide coverage.
Achieved award from Boss for outstanding performance regarding thoroughness and attention to detail while performing laundry services according to manufacturing standards.

Hotel Attendant Resume Sample 8

Attended to the needs of nearly 200 guests daily, including housekeeping and room service.
Provided first-class service by performing menial tasks with a smile on face.
Trained new employees on proper procedures for serving customers efficiently and courteously.
Recognized as Employee of the Month by management for outstanding performance.
Achieved award winner, Certificate of Appreciation from hotel guest, for exceptional services provided during her stay at the hotel.

Hotel Attendant Resume Sample 9

Enhanced the guest experience by delivering a positive and high-quality service to all guests.
Maintained a high-level of cleanliness in all areas of the hotel, suites, public space, hallways, restaurant/bar areas, and banquet rooms.
Adhered to all company policies and procedures; received recognition for meeting safety standards recognized by OSHA.
Successfully completed all training courses assigned; assigned as trainer for new staff members.
Achieved excellent sales performance; exceeded monthly quotas on beverage sales by at least 10%.

Hotel Attendant Resume Sample 10

Attended to guests’ every need with a cheerful voice, friendly demeanor, or compassionate ear.
Effectively monitored bar activity and filled drink orders promptly while anticipating customers’ desires by remaining alert for signals.
Operated elevators, floor cleaning equipment, ceiling fans, and vacuum cleaners while working in the housekeeping department.
Received Hotel’s Quality Assurance Award for demonstrating excellent guest service skills through consistent customer satisfaction ratings.
Initiated communication between guests checking into separate rooms who were interested in sharing facilities by delivering messages to one another.

Hotel Attendant Resume Sample 11

Checked in guests and directed them to rooms. Provided information on hotel policies, services, and amenities. Assisted with luggage.
Filed incident reports, maintained safety records for all employees and property, requested supplies from housekeeping to maintain a clean facility.
Collected payment from customers for daily rental of equipment such as skis, bikes, etc., checked out items to departing guests or authorized staff members to use the equipment until closing time when it was counted back in inventory.
Proposed collection procedures for late payment fees by examining alternative methods of reducing liability through sale-leaseback arrangements that would transfer property tax risk from franchisor to individual franchisees while maintaining franchisor’s overall margin of return.
Set up, cleaned, and prepared rooms according to guest requests ensuring cleanliness throughout hotel. Replenished linens, towels, and other amenities.

Hotel Attendant Resume Sample 12

Responded to guest requests for services in a timely, efficient manner ensuring continuity of service during high-volume days and hours.
Averted multiple potential mishaps by detecting items left behind in rooms, saving company thousands of dollars in replacement costs.
Assisted guests with general inquiries regarding hotel amenities, directions, local attractions, etc.
Amicably resolved conflicts between guests when necessary.
Provided superior customer satisfaction by consistently demonstrating exceptional hospitality skills while interacting with guests on an individual basis to ensure complete satisfaction at all times.

Wrap Up

Education required to be a hotel attendant can range from a high school diploma to a degree in hospitality management, depending on the establishment requirements. A hotel attendant must have good people skills, good communication, a general knowledge of computers, have a knowledge of the local sites and businesses, be empathetic towards others, be organized, and have the ability to please the customer.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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