Hospitality Supervisor Resume Sample

Hospitality supervisors work in restaurants, hotels, and other hospitality businesses. Duties include ensuring menu diversity at restaurants, overseeing the effective running of bars, coordinating the work of cleaners and other staff at hotels, coordinating reception functions, coordinating events, and supporting managers in a retail outlet’s daily operations.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Hospitality Supervisor Resume Samples

These are some examples of accomplishments we have handpicked from real Hospitality Supervisor resumes for your reference.

Hospitality Supervisor Resume Sample 1

Met sales and service targets for a hotel’s spa facilities; increased revenues and minimized costs.
Earned participation in a quality award program for exceeding guest satisfaction rating standards; recognized by the regional manager for fulfilling the hotel’s mission, vision, and overall customer service goals.
Exceeded all sales goals for the Northern Pacific region of hotels in the organization; earned several performance awards from direct supervisor.
Exemplified exemplary customer service while training new staff members, who consistently raised quality ratings in their assigned departments.
Conceived idea of increasing sales through stress relieving wellness products and services including complementary massages, soothing facials, and therapeutic scrubs.

Hospitality Supervisor Resume Sample 2

Scheduled and supervised the food preparation area and meeting rooms.
Supervised the documentation of labor costs and quality control on food preparation, front desk, and banquet services.
Overseeing a team of 20 with minimum supervision resulted in over $80,000 in savings each year to the hotel and restaurants.
Handled all staff issues including employee relations and absenteeism; professionally accepted employment of a certified candidate for a staff position.
Maintained excellent quality work overtime through managing training, conferences, promotions, and employee relations.

Hospitality Supervisor Resume Sample 3

Managed hotel properties by maintaining employee performances and training standards, ensuring compliance with regulations and ensuring the safety of guests and associates.
Acted as liaison for supervisor-employee meetings with Human Resources and presented suggestions for improvement in working relationships, staffing concerns, and new systems to enhance productivity.
Monitored inventory control procedures to ensure that supplies were adequate at all times.
Increased departmental sales by developing alternate methods of promoting company products; developed strong customer loyalty through promotion of the sales representative’s performance.
Reduced hotel expenses by 20 percent over a six-month period through the sales representative management program.

Hospitality Supervisor Resume Sample 4

Developed close view of guests’ visual/physical needs from managing the hotel’s guest service department and experiencing reactions from guests as a member of the cleaning crew.
Gained close experience with employees and their performance in the field by training banquet staff, waiters, and busboys.
Taught ones who teach others; consistently encouraged, developed and coached fellow employees by providing guidance and encouragement through coaching meetings.
Demonstrated excellent professional ethics; was actively involved in area sponsoring children’s activities and fundraising events to keep the facility financially strong.
Took initiative to maintain cleanliness while maintaining high guest satisfaction ratings during all shifts.

Hospitality Supervisor Resume Sample 5

Gained valuable hands-on experience as a general manager; successfully managed and operated a $500,000 resort while preserving the quality of the business’ superior customer service ratings.
Invented, developed, and implemented new approaches to achieve more profit through greater awareness of customer needs and satisfaction with services.
Enhanced employee morale through effective motivational speech at meetings for department heads and associates.
Provided exceptional customer service to all guests; recognized as a Guest Service Superstar by management for having the highest standards of excellence in guest satisfaction.
Remodeled four rooms on a $50,000 budget without disrupting revenue or incurring extra expense.

Hospitality Supervisor Resume Sample 6

Supervised 47 staff members and $4.4 million in daily gross sales volume with an 85% customer turnover rate.
Developed a system to facilitate customer relations, guest relations, and cash flows through secure ordering systems, markdown and price management, and inventory control.
Directed a daily restaurant reservation system for every table at one of the most popular chain restaurants in the State of Maryland.
Managed a team of 19 waiters during peak months in a very upscale area where casual dining restaurants are the norm.
Achieved the goal to increase revenues by 15% in one year.

Hospitality Supervisor Resume Sample 7

Inventories, prepares, and maintains inventory control records to ensure all goods are properly accounted for.
Ensures jobs are completed efficiently and on time in a safe environment.
Directs employees’ performance through coaching and counseling.
Reviews past performance with employees weekly so that everyone can continue to improve.
Handles the hiring, training, and discipline of night staff in a positive manner; maintains a standard of integrity that is above reproach.

Hospitality Supervisor Resume Sample 8

Exceeded sales goals by an average of 25% each month; recognition and rewards received.
Acted as liaison between various internal and external parties to ensure smooth operation.
Engaged in the planning, organizing, and facilitating of several major events including annual marketing conference and tradeshow that brought in over $500,000 in revenue for the company.
Initiated new program for sending out a monthly e-newsletter to promote company image and generate leads for future business ventures.
Managed human resources effectually; increased employee morale; recognized with Corporate “Director of the Year” Award.

Hospitality Supervisor Resume Sample 9

Directed the daily operations of a 24-hour restaurant; prevented food and beverage to be wasted, satisfied all customers’ quality of service requirements, maintained cleanliness, and successfully ran all aspects of the business.
Managed staff for 11 hours a day; produced timely deliveries on time with no late deliveries.
Set standards for employee attendance records, verified their compliance with supplied guidelines, and provided support to their needs.
Preserved controlled environment by protecting employees from external influences that could cause them to fail or lose motivation.
Assisted in incorporating new procedures into production methods while maintaining efficient work flow.

Hospitality Supervisor Resume Sample 10

Holds first class in leadership, customer service, and hospitality.
Organized special events such as corporate parties and conferences.
Maintained customer satisfaction ratings with the level of client satisfaction rating well above industry norms.
Managed kitchen staff to maintain the standard of quality food and beverages; recognized by management for saving the company thousands of dollars.
Set up sales organization for room rentals, special sales, and concessions; recognized by management for increasing revenue by over 100%.

Hospitality Supervisor Resume Sample 11

Maintained a staff of four full-time employees (including himself) responsible for the smooth operation of a large high-volume buffet restaurant.
Increased total sales in excess of $3.5 million to $3.8 million by increasing average check size and number of clients per day.
Achieved a gross profit margin of 37% and an operating profit margin of approximately 17% through careful management of cost, labor, and merchandising; strong emphasis on menu selection, quality food service, and prompt customer satisfaction ratings.
Excelled in the control of food costs through reduction of product waste, employee theft, and customer discounts. Received commendation from the Regional Manager for outstanding profitability.
Managed restaurant equipment maintenance so that all appliances performed efficiently; employed staff to keep restaurant tidy and serve customers promptly.

Hospitality Supervisor Resume Sample 12

Added a new dimension to the bed and breakfast lodging experience by connecting guest needs to the inn’s services and facilities.
Managed procedures to ensure a positive experience for guest satisfaction through collaborative teamwork and continuous improvement.
Offered lodging opportunities and facilitated customer service with distinguished professionalism, resourcefulness, and respect.
Alleviated stressful situations through tactful expertise, discernment, and evaluation of options; established trust between management and guests.
Graduated Magna Cum Laude from Ritz Carlton School of Hospitality Management; awarded Presidential Scholarship Fund.

Wrap Up

Aside from a high school diploma, certification may be required depending on the area of hospitality. Leadership, positive attitude, the ability to work under pressure, good communication, the ability to work in a fast paced environment, knowledge of health and safety regulations, and good customer service are must-have skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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