Guest Service Agent Resume Sample

Guest Service Agents are responsible for welcoming guests to an establishment and being the first impression of a hotel. Their duties include greeting guests in the front lobby, completing guest check-in, storing guests’ luggage, providing the hours of all hotel activities, completing guest check-out upon departure, and assigning and tracking guest rooms.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Guest Service Agent Resume Samples

These are some examples of accomplishments we have handpicked from real Guest Service Agent resumes for your reference.

Guest Service Agent Resume Sample 1

Conducted accurate and complete guest check-in, conducted room inspections; provided exemplary service to guests.
Demonstrated exceptional customer service by following organizational procedures and adhering to banks’ guidelines.
Performed the job in a courteous, professional manner that reflected those standards.
Received award for best performance; demonstrated exceptional proficiency in processing loan check-ins.
Achieved excellent quality rating; successfully completed all assigned duties to meet the needs of the department including recommendations for loans, supervising staff, and handling guests’ problems with courtesy at all times.

Guest Service Agent Resume Sample 2

Served as the receptionist and general receptionist for the hotel; provided excellent sales, marketing, and marketing design services to daily customers.
Gathered inventory, identified problems, and took necessary actions to ensure product availability.
Made sales for room reservations through the use of an online reservation system.
Stayed knowledgeable about the general needs of guests regarding their stay at the hotel; ensured their needs were met during their stay.
Received outstanding sales award for exceeding budget guidelines.

Guest Service Agent Resume Sample 3

Accurately followed all guidelines related to guest service and daily operations, including scheduling and performing daily tasks. Developed new tools to improve guest satisfaction and satisfaction ratings.
Accurately completed surveys regarding guest feedback and satisfaction. Accurately responded to calls for service for guests in need; successfully coordinated arrival of para-transit shuttle buses when desired.
Accurately responded to customer complaints; established professional relationships with the operational staff at the property, generating constructive comments on performance reviews.
Achieved award for customer satisfaction; consistently received above-average ratings from guests on travel site reviews.
Accurately completed daily tasks in a timely manner, promoted the hotel through social media outlets and effectively handled guests’ complaints.

Guest Service Agent Resume Sample 4

Managed the reservations department, including answering phones and directing calls; recognized by the Director of Sales for being the #1 sales person in 2008.
Adhered to a dress code while communicating with clients and making reservations; commended by Supervisor as best dressed guest service agent.
Achieved award for being at the top of the monthly customer satisfaction survey; demonstrated excellent ethics, product knowledge, and customer service.
Promoted to supervisor position when the supervisor was on medical leave; organized tours needing special attention while meeting all tour deadlines and assuring guest satisfaction.
Earned award as a top-selling sales representative in 2005.

Guest Service Agent Resume Sample 5

Became a host for a popular sports trivia contest.
Was featured as a member of the winning team in the annual “Motivational Memo Writer” contest.
Received two awards for outstanding customer service; received a gift certificate to use at the local shopping mall.
Became an adviser on how to navigate life and suggested students receive counseling before entering the real world.
Catalogued and organized all items in a department store’s lost and forgotten room, including clothing, toys, and accessories.

Guest Service Agent Resume Sample 6

Recognized by the National Director of Security as an outstanding Guest Service Agent; effectively maintained high standards of customer service and hospitality while providing security.
Achieved high scores on customer service evaluations and was awarded Quality Service Award twice by the Regional Director of Quality Assurance.
Achieved Customer Satisfaction Rating of 99% based on patron comments from a third-party evaluation firm.
Recognized by the Regional Manager for providing excellent customer service to members and guests at the country club.
Earned appreciation for maintaining a friendly, professional attitude toward hotel guests, vendors, and coworkers.

Guest Service Agent Resume Sample 7

Provided guests with outstanding service as a GSA; recognized for outstanding performance by the Regional Manager.
Achieved award for Outstanding Quality; accurately and thoroughly handled information during the reservations process.
Received service award for the best desk in the company; shortened call waiting times and regularly monitored calls to ensure excellent customer service, even when under pressure.
Accumulated numerous hours of on-the-job training that enhanced my knowledge and skills, including increased technological skills; proved valuable in providing outstanding customer service.
Received award for outstanding customer satisfaction; effectively handled cancellation requests and updated reservation records.

Guest Service Agent Resume Sample 8

Earned outstanding quality award for consistently providing exceptional customer service.
Recognized by co-workers and management for outstanding job performance; completed tasks in a timely manner while maintaining a positive attitude.
Encouraged other employees to exceed company standards.
Completed daily tasks with an enthusiastic attitude; effectively communicated with customers via telephone and e-mail.
Achieved award for exceeding customer satisfaction guidelines based on customer survey ratings from customers who had stayed at the resort.

Guest Service Agent Resume Sample 9

Met service and hospitality standards as a Team Member and received an outstanding customer service award.
Performed assigned tasks including but not limited to room checks, room cleanings, restocking of snacks, satisfied all guest requests.
Performed assigned tasks including but not limited to front desk check-in, lobby staffing, restocking of candy (snacks).
Obtained award for high performance on accuracy rating; achieved high employee satisfaction; well-liked by the organization.
Obtained an outstanding sales award; showed a desire to learn and respect the industry’s goals.

Guest Service Agent Resume Sample 10

Met or exceeded all sales targets by offering products and services at appropriate times.
Appeared as a featured guest on a local network television program; the show was videotaped inside the facility.
Named employee of the month for promoting teamwork and customer service during weddings, meetings, banquets, and special events.
Achieved award for setting standards concerning hospitality; inspired others to go beyond normal performance in serving customers.
Earned recognition as an outstanding agent; recognized by local civic groups and customers alike for setting standards of performance in meeting customers’ needs and expectations.

Guest Service Agent Resume Sample 11

Provided extraordinary customer service for guests utilizing the hotel’s conference facilities.
Achieved outstanding sales performance; demonstrated the ability to meet or exceed the sales goals established by management.
Earned appreciation award; recognized by the General Manager for your professional and courteous manner with customers at all times.
Achieved recognition as a superstar and enthusiastically promoted the hotel’s location and services through various promotional activities at local schools, civic organizations and charitable events.
Recommended new VIP programs resulting in increased overall profitability.

Guest Service Agent Resume Sample 12

Worked as Guest Service Agent in Holiday Inn Express; supervised 4 shifts (Mon-Fri); managed a crew of 18 individuals. [Presented above resume]
Worked as Guest Service Agent in Kimpton Signature; supervised 3 shifts (Mon-Fri); managed a crew of 16 individuals.
Worked as Host Service Agent in The Cheesecake Factory; supervised 1 shift (Mon-Sun) and 10 hours per week; managed a crew of 25 individuals.
Worked as Guest Service Agent in Gold’s Gym; supervised 2 shifts (Mon-Fri) and 8 hours per week; managed a crew of 10 individuals.
Worked as Guest Service Agent in Long John Silver’s; supervised 2 shifts (Mon-Fri) and 8 hours per week; managed a crew of 15 individuals.

Guest Service Agent Resume Sample 13

Assisted customers in having a pleasant experience while they were visiting the hotel.
Achieved award for outstanding customer service during 2009 Holiday Season; received customer survey ratings of “excellent” after delivering an exceptional customer service experience.
Awarded with a commendation for assisting a guest in having an enjoyable stay.
Stated by guests and staff as the “most helpful employee” of the hotel; demonstrated outstanding listening, advisement, and assistance in creating enjoyable experiences for guests.
Maintained a 90% rate for guests “returning for another stay”; demonstrated excellence in providing quality customer service.

Guest Service Agent Resume Sample 14

Handled related customer service calls from callers who wanted to cancel reservations, reservations due to storms, or times when a hotel was overbooked.
Trained employees on handling customer complaints; also provided training on credit cards, company policies, and procedures.
Recognized by the Director of Front Office Operations for outstanding customer service.
Achieved award for meeting customer satisfaction guidelines based on customer survey ratings from customers who had applied for a hotel reservation.
Received outstanding quality award; effectively compiled data pertaining to hotel reservations.

Guest Service Agent Resume Sample 15

Multi-tasked duties as a Cashier, Run Crew, and Bag Room to service the Resort’s many summer guests.
Initiated and managed peak season ticket programs for the Resort; earned award from Sales Manager for brilliant service to meet seasonal sales goal.
Organized and presented outdoor art exhibition for the Association of Art Museum Directors; received a plaque for outstanding contribution to arts in the education program.
Outstanding customer service representative; guest satisfaction survey rated 83%; recognized by the Chief Executive Officer as a valued employee.
Achieved “employee of the month” recognition; consistently met performance expectations while providing exemplary levels of customer service.

Wrap Up

Working as a Guest Service Agent requires a high school diploma or equivalent. Guest Service Agents must demonstrate excellent customer service skills, administrative skills, communication skills, the ability to lift heavy objects, attentiveness, organizational skills, and dependability in order to be successful.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

Contents