Desktop Support Technician Resume Sample

These are some examples of job descriptions we have handpicked from real Desktop Support Technician resumes for your reference.

Desktop Support Technician

  • Install and configure computers, monitors, and peripherals such as printers, document scanners, sound bars, and overhead projectors.
  • Monitor, update, and resolve or escalate tickets through the ticketing system.
  • Provide remote desktop assistance and user/student password resets through telephone support.

Desktop Support Technician

  • Installed software for smart boards in classes that had the smart board.
  • Setup network drives and printers for every users then assure there are no network connectivity issues.
  • Provide onsite support to users with software and hardware compatibility issues.

Desktop Support Technician

  • Formatted USB drives to prepare for installations of WIndows XP and Vista.
  • Conducted general troubleshooting for hardware and software issues such as Microsoft Office and Internet Explorer.
  • Performed backups of users’ files to ensure that data was secure and available.

Desktop Support Technician

  • Respond to customer service calls and service request tickets to troubleshoot and resolve reported incidents.
  • Install, upgrade, support and troubleshoot Windows 7/10; Microsoft Office 2013/2016 and any other authorized desktop applications.
  • Perform general preventative maintenance tasks on desktops, laptops, tablets, and smartphones.
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

Desktop Support Technician

  • Preparing PC performance test plans, results report, summary and recommendation documents.
  • Engaging other technical teams as appropriate to escalate and resolve problems.
  • Analyze and document technical issues following the Incident Management process.
  • Ensure audio / visual / presentation facilities in meeting rooms is fully functional.

Desktop Support Technician

  • Work with customers at the onsite Solution Center to resolve various software/hardware issues.
  • Deliver/pick up equipment to fellow technicians at various buildings.
  • Analyze computer issues and research to come up with solutions to resolve the issues.
  • Work with coworkers to assist with providing technical information as needed.

Desktop Support Technician

  • Analyze network data to determine network usage, disk space availability, or server function.
  • Train users in procedures related to network applications software or related systems.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Desktop Support Technician

  • Assists with the inventory management of software, hardware, and other IT supplies.
  • Maintain and document technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support.
  • Build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered.
  • Follow internal IT processes and provide the Service Level Agreements committed to our internal customers.

Desktop Support Technician

  • Monitor service request received through the ticketing system, email or phone.
  • Ensure to provide a great customer service while performing service request.
  • Responsible to perform in a timely manner installation of hardware, software and workstation.

Desktop Support Technician

  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services.
  • Performed trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.

Desktop Support Technician

  • Developed and implemented a plans to prepare classrooms and labs for custom software integration.
  • Worked with 3rd party developers to implement emergency solutions for time-sensitive issues to minimize impact to students and faculty.
  • Assisted with a district wide implementation of Windows OSD and subsequent incremental site-wide Windows 10 upgrade across disparate departments, classrooms, testing labs, and staff offices.
  • Assisted in maintaining a minimal backlog of support tickets by ensuring major issues were dealt with in a prompt and efficient manner.

Desktop Support Technician

  • Act as front line help desk support in resolving users’ technical problems utilizing a variety of communication avenues.
  • Proficiently support multiple different operating systems on various types of personal and business tech hardware.
  • Troubleshoot, research, diagnose and document in help desk ticketing system, solutions to requested assistance.
  • Deliver, setup, install, re-image and configure computer equipment and different types of monitors, printers and peripherals.

Leave a Comment

Your email address will not be published. Required fields are marked *

Read previous post:
Department Manager Resume Sample

These are some examples of job descriptions we have handpicked from real Department Manager resumes for your reference. Department Manager...

Close