Desktop Support Engineers are responsible for assisting clients with hardware and software issues. Their duties include providing on-site customer support, resolving software and hardware issues, installing and updating hardware, assisting on projects, keeping detailed logs of all service tickets and supporting network products.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Desktop Support Engineer Resume Samples
These are some examples of accomplishments we have handpicked from real Desktop Support Engineer resumes for your reference.
Desktop Support Engineer Resume Sample 1
- Diagnosed and resolved over 300 incidents for a Fortune 500 company’s network hardware, software, and service related issues.
- Identified root cause of system performance issue through investigation, analysis, and testing which slowed processing time from 3 seconds to 8 seconds.
- Presented solution at IT department level meeting which prevented the implementation of international backup software that was conflicting with an internal program.
- Achieved significant reduction in wait times for end users by 9% after implementing system enhancements; recognized by executive management.
- Earned outstanding performance award; completed more work within given timeframe than any other desktop support engineer on site during the period of review.
Desktop Support Engineer Resume Sample 2
- Identified and resolved recurring user problems through a combination of diagnostic testing, troubleshooting procedures, and plain old fashioned downtime.
- Escalate situations from minor inconveniences to outages that had been caused by application or hardware upgrades.
- Participated in 24/7 on-call support rotation; stayed on call for no less than 10 hours while fixing issues at client sites for more than three weeks each month.
- Highlights of work history include managing the conversion from a Windows 2000 to 2003 environment with Group Policy objects and performance tuning.
- Achieved Career Development Award for providing outstanding customer service while resolving user troubles resulting from an abusive upgrade process with too many changes too quickly.
Desktop Support Engineer Resume Sample 3
- Support the desktop environment for twenty users; maintain data integrity, system efficiency, and stability.
- Install technology upgrades including printers, scanners, cellular modems, digital cameras, camcorders, DVD players.
- Coach colleagues with computer applications for presentation slideshows and Excel spreadsheets to ensure efficient communication of critical information at meetings.
- Troubleshoot hardware issues with desktops running Windows Vista operating systems.
- Optimize performance of client server farm within the LAN through monitoring protocols that manage web servers hosting e-commerce websites.
Desktop Support Engineer Resume Sample 4
- Troubleshoot and resolved over 300 support calls from end-users resulting in a high customer satisfaction rating.
- Provided second level technical support to Microsoft Office products, upgrading software, resolving product conflicts, and maintaining relational databases.
- Installed Windows XP between releases SP2 to SP3; upgraded motherboards, memory modules, and CPU’s while adhering to release guidelines.
- Managed backup procedures for all assigned files while coordinating company compliance with local archiving regulations.
- Collaborated with engineers and Information Technology department managers to develop system installation process for new hires.
Desktop Support Engineer Resume Sample 5
- Provided internal support for company employees in regards to hardware and software problems.
- Accomplished 100 percent of tasks on time with 90+ percent accuracy by utilizing various troubleshooting skills.
- Spearheaded the movement of desktop support to an in-house team; recognized by management for extraordinary performance.
- Improved efficiency through improved documentation, standardization, and automation of processes resulting in increased productivity.
- Monitored servers & clients via central console to ensure optimal operation; automatically acknowledged alerts upon critical system failure ensuring no downtime.
Desktop Support Engineer Resume Sample 6
- Resolved customer problems and complaints, providing technical support to insure quality service as well as sales and revenue.
- Organized training sessions on company software applications for new employees. These individuals were subsequently able to provide top-quality services with confidence.
- Increased revenues by incorporating state of the art technology into departmental design layouts, developing floor plans that effectively addressed customer needs.
- Mentored student interns in creative strategies to organize daily functions, empowering them to produce projects under stress with relative ease.
- Further developed employee interest in both corporate goals and personal career development through weekly team meetings designed to increase output while reducing wasteful efforts.
Desktop Support Engineer Resume Sample 7
- Mentor 4 junior engineers in the creation of a new applicant tracking system.
- Completed training session to enable deployment of PC troubleshooting tools for support engineers, establishing resolution rates of 90+% for customer issues.
- Replaced legacy network equipment with brand-new hardware that reduced complexity and saved money.
- Streamlined workflow by combining duplicate server registries into one accessible registry using various enterprise software tools.
- Coordinated with web developers to develop processes that allowed online access to additional forums on website, increasing intranet traffic by more than 50%.
Desktop Support Engineer Resume Sample 8
- Installed, configured, and maintained PCs; upgraded components; tested newly developed software.
- Helped build new servers, configured network devices (switches/routers), replaced failed storage units.
- Troubleshoot end-user connectivity issues; administer remote access, Windows Active Directory user account management.
- Developed scripts to automate redundant system administration tasks for rapid deployment of critical web applications on production servers.
- Performed research and development with the Information Systems department relating to requirements gathering processes for future projects by creating standardized documentation templates.
Desktop Support Engineer Resume Sample 9
- Certified Level II and V support engineer; resolved customer calls and ticket requests for software and hardware issues.
- Excelled as a staff member; contributed to teambuilding; received appreciation award from management.
- Achieved award as the “Enterprise-Wide Hero” for many clarifying articles on how to configure, troubleshoot, and resolve issues with Windows OS.
- Recognized by company VP for outstanding performance of multiple computer network issues including configuration, maintenance, upgrades, security, and customer requests.
- Achieve success as an independent consultant who designed technologies that meet business requirements while reducing project costs and increasing profits due to budget reductions.
Desktop Support Engineer Resume Sample 10
- Managed the installation and configuration of Windows servers, Cisco switches/routers, EMC storage devices, VMware ESXi hosts, HP printers, Microsoft domain controllers.
- Installed and configured new computers; loaded all necessary software including hardware drivers.
- Implemented Off-Site Secure Data Backups using Symantec Backup Exec 2010 after consulting with management on best practices for disaster recovery (DR).
- Reinstated existing workstations to their prior configurations; removed unnecessary software programs that caused system slowdowns.
- Analyzed user support tickets; developed best methods to quickly resolve users’ computer problems.
Desktop Support Engineer Resume Sample 11
- Updated technical documentation for company products.
- Wrote sample code that demonstrated database access, including security features and encryption with RSA, using MS Access VBA.
- Troubleshot problems with cross-platform GUI tools for confirmation of client requirements.
- Employed knowledge of Windows 2000 system administration to support the SMB network infrastructure in the region; monitored security alerts regarding malicious software activity by automatic detection programs.
- Reduced downtime on company flagship product due to planned preventative maintenance actions by 80 percent; decreased costs associated with application performance by 23 percent without reduction in customer satisfaction ratings.
Desktop Support Engineer Resume Sample 12
- First-line support for Windows XP, Windows 7, Office 2007 and 2010.
- Created network documentation and established computer naming conventions across multiple locations.
- Assisted in the design of a server room to accommodate future growth needs. Aided with the implementation of new telephone system.
- Troubleshooted software issues related to Microsoft Exchange Server and Active Directory Domain Services (ADDS).
- Provided second level support for program management office, financial managers, customers at finance department, project managers at manufacturing division; supported smart phones and tablets on 4G/LTE network.
Wrap Up
To work as a Desktop Support Engineer you’ll need at least a high school diploma or GED, and experience with computer software and hardware. Desktop Support Engineers must demonstrate problem-solving, independence, critical thinking, ability to work in a high pressure environment, attention to detail, accountability and flexibility to be successful.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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