A Desktop Manager directs and coordinates all activities of the help desk staff that are engaged in computer operations. Their duties include being responsible for assuring that users are provided efficient and timely support; preforming staff scheduling to ensure Help Desk coverage; providing staff support for administrative tasks and projects; monitor problem management database; ensuring that statistics, status reports, and graphical reporting are completed.
To work as a Desktop Manager, you need to have a degree in a related IT discipline or other related field. A Desktop Manager needs to possess knowledge of supporting Windows Server and Exchange, extensive knowledge of one or more computer systems, specialist knowledge of Service Desk and Desktop services, and excellent written and verbal communication skills.
For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Desktop Manager Resume Samples
These are some examples of accomplishments we have handpicked from real Desktop Manager resumes for your reference.
Desktop Manager Resume Sample 1
- Gathered requirements for image management solutions by successfully balancing technical feasibility with user needs.
- Developed software prototype in Visual Basic that improved user’s efficiency, accuracy, and reliability.
- Implemented new relational database structure to improve operational performance; recognized in the organization for outstanding performance.
- Managed desktop workstations of 10 users including upgrades, password resets, installation of hardware devices, virus removal, and printer maintenance (gained Microsoft Certified Systems Engineer certification).
- Solved system-level issues across Windows NT/2000 Servers; awarded for providing positive influence on team morale and motivation during difficult times.
Desktop Manager Resume Sample 2
- Collaborated with various teams of software engineers to create a cohesive interface design that harmonizes with the overall goals of the project.
- Spearheaded development of one desktop application, overseeing six programmers in three countries that resulted in $75 million increase in revenue for company.
- Implemented team oriented work standards creating efficient flow process between developers and designers resulting in average 2 month decrease in time it takes to release new products.
- Managed global offices located in China, India, United States, France, Italy, Saudi Arabia totaling 3200 employees. Estimated savings of $20 million by consolidating developing centers.
- Reduced training costs with product rollouts by 20% and increased customer satisfaction with superior technical support and usability.
Desktop Manager Resume Sample 3
- Liaised with all levels of management, users, technical support and vendors to resolve problems and provide first-level support.
- Established and maintained a shared network for over fifty users resulting in the elimination of duplication and increased productivity.
- Spearheaded partner relations by establishing an international team that improved product quality and created new revenue streams.
- Managed products from conception through release including requirements analysis, design specification, testing coordination, project management/planning, source code control management, beta program coordination, production rollout.
- Earned top performance ratings from peers resulting in significant salary increases based on outstanding individual productivity as reflected in corporate profit figures.
Desktop Manager Resume Sample 4
- Managed a team of up to 16 people while providing daily support and training to users on all applications.
- Determined project requirements, created specifications documents, reviewed functional designs, and delivered user-training classes for multiple projects.
- Invented “Teach Me,” an automated tool which revolutionized the way the help desk supported more than 100 geographically dispersed users.
- Provided detailed technical assistance in a timely manner with access to enhancements tested before delivery.
- Credited with developing a successful set of new tools that allowed software engineers to work faster and smarter simultaneously.
Desktop Manager Resume Sample 5
- Effectively implemented the 1-2-3 Clear computer system in three separate companies.
- Delivered several presentations on maintenance software designed for medium to large businesses.
- Secured Diamond Partnership with Microsoft after achieving company’s highest sales levels.
- Provided 18 years of experience in managing all aspects of desktop management including hardware, software applications, and training.
- Increased productivity by 35% through increased user awareness of responsible computing principles and tools.
Desktop Manager Resume Sample 6
- Managed the communication of several projects that were in different states of completion.
- Created communication documentation to aid new team members on how communication is managed across software teams.
- Launched two web-based collaboration tools; created training materials, scripts, and FAQs for user support; consulted company leadership on future development efforts.
- Led offsite design sessions to develop an application framework with client representatives; presented project progress at weekly meetings with staff and management.
- Spearheaded organizational change by creating a model for automated testing that was adopted by Microsoft’s worldwide network of shared service centers.
Desktop Manager Resume Sample 7
- Managed the design, building, testing, and implementation of a 486-based personal computer desktop installation.
- Involved in the complete life cycle of new product releases including writing specifications.
- Introduced standardization to department by managing documentation control system for all related artifacts.
- Handled day-to-day operations for one of six offices worldwide with responsibility for data center management, voice network management, desktop support, email distribution lists/services integration, and team coordination with IT Central Office (ITCO).
- Solely responsible for P&L activities within custom software development team which included supporting five project managers and ensuring adherence to firm’s best practices and processes; recognized as the key contributor to the team’s productivity.
Desktop Manager Resume Sample 8
- Consolidated five applications into one uniformed platform, which reduced time spent by $90,000 annually.
- Retrieved and tracked lost programs to prevent further loss of valuable information; restored data within 30 minutes of damage.
- Managed the daily operations of a division with 15 PCs and two servers; responded to user requests in a timely manner.
- Installed Windows 7 for 100+ divisional computers; created shortcut icons on divisional desktop for ease-of-use.
- Led employees through various software trouble shooting techniques that increased employee productivity.
Desktop Manager Resume Sample 9
- Turned a desktop support technician into a knowledgeable, cost-effective member of the IT team.
- Managed multiple software development projects from inception to completion with weekly deadlines that were met on time.
- Earned appreciation as a team player by putting in extra effort during an intensive month-long software roll-out; recognized for exceptional customer service at the company holiday party.
- Achieved project milestones and objectives while working independently or with short-staffed teams using innovative problem solving and time management strategies.
- Initiated and led secondary level desktop implementations of new applications resulting in increased overall efficiency of end users within department.
Desktop Manager Resume Sample 10
- PC desktop support for over 400 employees in a manufacturing environment.
- Configured and upgraded PCs, printers, and laptops; repaired hard drives and other components including memory modules/sticks, CD/DVD ROMs, CPUs, power supplies, motherboards.
- Assisted in early implementation of e-mail system to department by configuring hardware and software for 100+ employees.
- Provided training on newly developed laptop computers at annual sales conference held in New Orleans.
- Improved productivity through development of a corporate standard image.
Wrap Up
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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