Customer Service Team Lead Resume Sample

A customer service team lead supervises the customer service activities of their company. Their responsibilities include training new employees, answering customers’ phone calls and emails, handling customer complaints, evaluating employee performance, creating employee schedules, and working to increase productivity.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Customer Service Team Lead Resume Samples

These are some examples of accomplishments we have handpicked from real Customer Service Team Lead resumes for your reference.

Customer Service Team Lead Resume Sample 1

  • Oversaw the training of new employees on company policies, procedures and work ethics.
  • Acted as liaison between employees, managers and customers.
  • Project managed the printing process for direct mail pieces throughout all phases including design, proofing, data entry, mailing list acquisition and mailings.
  • Monitored and enforced customer service standards.
  • Worked with the accounting department to ensure invoices were processed and payments were received in a timely manner.

Customer Service Team Lead Resume Sample 2

  • Managed the daily activities of 3 administrative assistants, including training new hires on company procedures, scheduling work hours and break times, keeping track of personnel issues/performance reviews, etc.
  • Provided back-up coverage for 18 sales team members on assigned days off.
  • Supervised 4 customer service representatives to ensure a high level of customer service and excellent employee retention.
  • Conducted training for new hires at branch locations, covering products, procedures, policies and other relevant information.
  • Maintained a high standard of work ethic through various means including the implementation of monthly goal setting, monthly performance updates, quarterly reviews, “how to’s”, etc.

Customer Service Team Lead Resume Sample 3

  • Recognized by team leader for strong customer relationship building skills.
  • Recognized by service manager for superior level of service excellence throughout the department.
  • Received prestigious Diamond Award for commitment to customer satisfaction and performance excellence.
  • Identified as “Tops in Customer Satisfaction” among industry peers, garnered one of the highest performance scores ever recorded, with a score of 9.5 out of 10.
  • Developed and executed a new customer satisfaction program for over 100 employees resulting in a double digit increase in customer satisfaction survey results within five months.

Customer Service Team Lead Resume Sample 4

  • Facilitated team motivation to achieve 99% quality standards.
  • Managed accounts receivable section of company supplying medical equipment.
  • Responded promptly to complaints while maintaining friendly, helpful approach with customers.
  • Provided personal computer technical support for office manager.
  • Maintained updated records for all company products.

Customer Service Team Lead Resume Sample 5

  • Led and managed a team of 8 customer service associates through daily operations, providing support and assistance as needed.
  • Oversaw all aspects of customer service, including greeting customers, answering questions, problem solving, and handling complaints.
  • Achieved positive feedback from 88% of surveyed customers; consistently maintained high customer satisfaction ratings.
  • Demonstrated expert knowledge of products and services, as well as company policies and procedures.
  • Proven ability to handle difficult or escalated customer service inquiries with professionalism and poise.

Customer Service Team Lead Resume Sample 6

  • Reviewed and confirmed all documentation in customer records and posted corrections in a timely manner; improved overall data accuracy by 12%.
  • Trained new employees on proper use of company programs to ensure up-to-date, efficient work flow; won Employee Excellence award.
  • Continued education through courses such as Time Management, 10-Key, and Customer Service; maintained an above-average score in all training evaluations.
  • Demonstrated understanding of escalated customer complaints and implemented solutions to prevent future occurrences; reduced the number of escalated complaints by 50%.
  • Oversaw work schedules for team of 8 employees; assisted with problem resolutions, leave management, and reminded employees of upcoming projects.

Customer Service Team Lead Resume Sample 7

  • Monitored workteam productivity, mentoring employees to set goals and deadlines while also recognizing individual accomplishments.
  • Oversaw the preparation of time cards for distribution to other team members, reconciling discrepancies and sharing information with superiors regarding payroll deduction issues.
  • Identified customer service trends across a five state geographical region after analyzing data collected from interpersonal interactions.
  • Provided training on proper procedure for both new and veteran employees, increasing their comprehension of standard operating procedures as well as departmental expectations.
  • Implemented a system of customer service metrics to track performance levels of all shift employees at nine branch locations.

Customer Service Team Lead Resume Sample 8

  • Trained the entire customer service team on company processes, procedures, and policies.
  • Led logistical analysis project that cut costs by $25 million.
  • Received President’s Club Award for leading a customer service team to retain 95% of customers through 8 month period without raising rates – all while experiencing 5% increase in market rates.
  • Promoted to team lead after being recognized as the staff member with the most participant growth over 1-year training period for new hires.
  • Led initiative to revamp customer service teams’ performance management process, leading to raised morale and increased productivity levels.

Customer Service Team Lead Resume Sample 9

  • Demonstrated expertise in managing and motivating a team of 15 customer service representatives.
  • Led shift scheduling, training new employees, and quality assurance reviews.
  • Achieved consistent top ratings from customers for providing exceptional customer service.
  • Received commendations from management for efficiently addressing customer complaints and concerns.
  • Successfully resolved escalated customer service issues in a timely and satisfactory manner.

Customer Service Team Lead Resume Sample 10

  • Received company award for providing the best customer service in the region for three consecutive years.
  • Demonstrated strong leadership and team-building skills, leading team of 10 customer service representatives.
  • Consistently achieved above average customer satisfaction ratings (4.5 or higher on a 5 point scale) in surveys.
  • Excelled in problem solving and provided solutions to complex customer service issues.
  • Proven ability to manage and prioritize multiple tasks simultaneously.

Customer Service Team Lead Resume Sample 11

  • Ensured the smooth operation of a 24-hour emergency call center responsible for answering 911 calls from cellular and landline phones, as well as requests from police, fire, medical, and emergency services.
  • Reorganized dispatch area to provide more efficient service during times of high volume. Implemented a new store data system which saved $2,000 per month in paper expenses.
  • Instructed employees on new departmental procedures for filing claims and processing payments. Updated research processes for increased efficiency of task force.
  • Reduced overtime costs by 70% compared to previous year after revising daily schedule; recognized by management for exemplary service.
  • Restored positive image for city government after resolving customer complaints; supported by Mayor’s office.

Customer Service Team Lead Resume Sample 12

  • Contributed to revenue growth of $123 million in first year; acknowledged by management for timely and efficient work effort.
  • Promoted to team leader after demonstrating strong leadership abilities during times of high stress.
  • Assisted the office manager with the procurement, allocation, and processing of materials used in daily clerical tasks.
  • Recognized for meeting and exceeding all deadlines, consistently demonstrating advanced organization skills.
  • Conducted daily review of incoming correspondence to ensure prompt delivery of messages between offices; made phone calls to resolve customer complaints related to shipment of orders.

Wrap Up

To work as a customer service team lead, you need to have a high school diploma and should have customer service experience. Customer service team leads need to have excellent customer service skills, leadership skills, communication skills, problem-solving skills, experience in conflict resolution, computer proficiency, and the ability to work as part of a team.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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