Client Service Representative Resume Sample

A client service representative is responsible for assisting and interacting with customers on behalf of their company or employer. A client service representative is responsible for handling phone calls, responding to emails, fixing customer account issues or product issues, handling returns, helping clients with troubleshooting, and being an advocate and point of communication for the customer.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Client Service Representative Resume Samples

These are some examples of accomplishments we have handpicked from real Client Service Representative resumes for your reference.

Client Service Representative Resume Sample 1

Promoted to Supervisor; responsible for training new hires and managing the workflow of the office.
Graded and routed all incoming mail while adhering to postage guidelines and range limits; improved routing productivity by 25%.
Resolved phone and email inquiries within 1-2 business days resolving complex issues in a timely manner.
Managed over 50 projects for data input or scanning adding an average of 2,500 images per month; reduced errors by 30% through use of volume control software.
Recovered 1 million dollars in lost revenue after developing accurate reporting process for weekly commissions earned from 4,000 additional bank accounts opened monthly.

Client Service Representative Resume Sample 2

Exceeded quota for new accounts by 25%, recognized by Branch Manager.
Received numerous ‘thank you’ notes from clients who received the high level of service I provided to them.
Appointed Assistant Office Manager position after demonstrating skills in management, budgeting, training, and customer relationship building.
Distinguished self as a leader in my field through extensive interaction with colleagues at national conventions and seminars.
Organized an office-wide blood drive that resulted in over 100 pints of blood being donated.

Client Service Representative Resume Sample 3

Trained new employees on the company’s products, payment types and procedures.
Responded to client concerns within 2 hours or less.
Provided timely updates of all clients’ accounts making recommendations where appropriate.
Acted as a liaison between internal departments and external clients by serving as coordinator for special projects involving several department personnel.
Succeeded in maintaining outstanding relationships with every client that was not lost due to company mergers or client relocation out of state.

Client Service Representative Resume Sample 4

Delivered professional customer service by providing administrative support to field staff.
Provided responsive and proactive approach to assist customers, both internal and external.
Collaborated with multiple departments to ensure quality of information provided was timely, accurate, complete, and easily accessible.
Identified sales opportunities based on gathered data; developed proposal documents based on identified needs.
Achieved consistent high performance ratings in job performance reviews.

Client Service Representative Resume Sample 5

Achieved 97% call completion and goal level for customer satisfaction.
Received award from phone company for outstanding performance in helping customers when they had complaints. Award presented by Vice President of Human Resources.
Maintained master customer file with up-to-date information on all customers, obtained through updating records and/or calling customers when needed.
Highlighted during exit interview at previous employer because manager stated that I was “the most accurate employee he has ever seen,” providing the highest quality service to their customers.
Organized incoming post in a way that ensured its easy distribution among employees in a timely manner; recognized by department head for good work ethic, positive attitude, and willingness to help others.

Client Service Representative Resume Sample 6

Assisted customers by offering product information, price quotes, and processing orders in a highly efficient manner.
Provided world-class customer service by resolving issues through collaboration with various departments.
Maximized productivity while minimizing costs by reducing material waste from manufacturer specifications during order entry process.
Earned security certification for identifying fraudulent transactions and reporting them to the fraud department in a timely manner.
Recruited to work in a call center environment where I monitored daily trends in client complaints and set up solutions with team members.

Client Service Representative Resume Sample 7

Provided exceptional customer service to internal/external customers by resolving issues, following up with projects, and proactively ensuring client satisfaction.
Effectively managed difficult customer interactions involving various levels of conflict.
Collaborated with team members to stay informed about changes that would affect the department’s performance.
Promoted from Client Assistant after demonstrating proficiency in tasks related to client engagements including research, analysis, presentations/reports, and process support.
Worked closely with senior level executives to prepare for important meetings; also managed travel arrangements associated with business trips.

Client Service Representative Resume Sample 8

Delivered exceptional customer service to all company personnel and customers; responsible for setting priorities and following through on projects.
Pioneered new, more efficient ways of doing things by developing an online document management system.
Led a team of three to improve call volume capacity in dispatching equipment by 33% with goals met in less than two months.
Collaborated with other departments to develop a new company-wide computerized billing system that decreased Analyzed sales data from previous years in order to increase net income by initiating four successful campaigns designed to retain existing accounts while acquiring new ones.
Established rapport with a wide range of clients through excellent interpersonal and communication skills.

Client Service Representative Resume Sample 9

Improved customer service by resolving long-standing issues related to mailing lists.
Provided extensive telephone support to help customers navigate the company website and use features of their accounts.
Assisted with quarterly newsletter production, including writing posts for online blog and social media sites, which garnered positive feedback from subscribers.
Directed difficult callers to appropriate resources in order to solve problems quickly and efficiently.
Completed coursework towards A+ certification.

Client Service Representative Resume Sample 10

Provided exemplary service and support to customers at all times; continually attained 100% call-answering rate.
Handled more than twice the amount of customer service calls per day; recognized by Supervisor for outstanding performance and received two-week paid vacation.
Handled more than twice the amount of customer service calls per day; recognized by Supervisor for outstanding performance and received bonus awards.
Responded with speed and accuracy when numerous clients from various states called in to report fraudulent activity on their accounts; effectively managed priority tasks that arose from the incident.
Developed new business opportunities through persistent efforts to generate new business leads, network within industry, attend tradeshows, and qualify prospects.

Client Service Representative Resume Sample 11

Provided customer service by attending to internal and external customers’ inquiries, requests, problems, and complaints.
Promoted positive relationships with clients through effective communication, empathy, and awareness of customer needs.
Collaborated research efforts with technical staff to resolve escalated issues; assisted in production of training programs for all departments.
Facilitated workflow processes between departments within the office by providing proper shipment labeling and documentation throughout the import/export process; collaborated with other groups by communicating both internally and externally via various electronic messaging systems; enhanced efficiency by providing excellence in quality assurance during order entry processes.
Received customer service award for consistently attaining 100% client satisfaction.

Wrap Up

Educational requirements can be a high school diploma or equivalent, or bachelor’s degree in any number of fields. Several skills necessary for this position include organization, timeliness, strong communication, professional attitude, troubleshooting skills, computer skills, and willingness to assist the customer or client in any way possible.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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