Claims Supervisor Resume Sample

Claims Supervisors oversee all activities dealing with the claims department in an insurance company. Their duties include supervising and coordinating daily operations, providing guidance to employees, investigating claims, ensuring payments, solving issues or concerns, and making sure all claims are resolved on time.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Claims Supervisor Resume Samples

These are some examples of accomplishments we have handpicked from real Claims Supervisor resumes for your reference.

Claims Supervisor Resume Sample 1

  • Managed 20 employees in claims handling with autonomy, successfully resolving disputes and adjusting claims in compliance with coverage guidelines.
  • Attained awards for outstanding performance in managing casualties, life insurance, medical malpractice, and workers’ compensation claims.
  • Recruited 80% of new hires to meet departmental objectives; recognized by Regional Manager with appreciation award for leadership abilities.
  • Trained 3 employees in claim filing procedures; recognized by Human Resources with service award for developing talent within the team.
  • Participated in management during 10% staff reduction due to change of ownership; awarded Certificate of Recognition for establishing priorities and executing changes with calm assurance under pressure.

Claims Supervisor Resume Sample 2

  • Successfully resolved more than 50% of all claims within the first 48 hours.
  • Led a successful transition of file handling from paper to electronic documents.
  • In charge of approving, denying, or dismissing insurance claims for a company with annual revenues exceeding $50 million.
  • Received employee award for outstanding customer service and technical knowledge in solving difficult claim issues.
  • Managed the investigation and settlement process on complex claims involving arson, fraud, fire/flood/hurricane damage, theft, and vandalism, as well as major bodily injury cases that resulted in death or extended hospitalization.

Claims Supervisor Resume Sample 3

  • Reduced the Company’s loss ratio to a record low level.
  • Managed a team, developing and executing strategies during an unprecedented period of growth.
  • Decreased operating costs by 20% through increased productivity within assigned area of responsibility.
  • Introduced an employee incentive program that resulted in a net savings to the company of $600k annually.
  • Collaborated with management to develop employment retention plans resulting in a turnover reduction from 63% to 5%.

Claims Supervisor Resume Sample 4

  • Identified more productive ways to coordinate with adjusters for increasing efficiency on claims processing.
  • Improved timeliness on first notice of loss by 30% through more effective allocation of manpower.
  • Reduced average elapsed time on claim investigations by 20%; recognized by Regional Vice President as a three-time winner of outstanding performance award.
  • Developed new procedures to expedite handling of fraudulent claims; increased productivity, revenue, and customer satisfaction.
  • Recommended solution that reduced the number of denied claims by 80%.

Claims Supervisor Resume Sample 5

  • Increased productivity by 10% through the identification of efficient workflow processes and improvements.
  • Reduced average cost per claim by 12% after a complete quality management analysis was completed within the department.
  • Decreased operational overhead costs by 15% through inventory control and new supplier negotiations.
  • Exceeded production quota, earning both quarterly and monthly awards from the CEO for outstanding achievement in the field of customer satisfaction ratings.
  • Created 8 new policies to meet personal sales goal within set time constraints; recognized as a top achiever on multiple occasions for superior performance level during peak months of activity on all major accounts.

Claims Supervisor Resume Sample 6

  • Grew department by 50% in less than 18 months; recognized by CEO for outstanding results.
  • Dealt with difficult and/or complex claims in a timely and professional manner to ensure superior customer service and reduced company liability.
  • Provided sound guidance and support to subordinates whenever possible, while actively participating in training department personnel when necessary.
  • Identified potential advancement area, trained staff, and created an operations manual when the organization implemented new policies regarding field inspections.
  • Achieved award for meeting all performance requirements related to claim operations; also received “Employee of the Month” recognition from the President.

Claims Supervisor Resume Sample 7

  • Reviewed and investigated over 1,000 claims submitted under workers compensation, auto insurance, life insurance, and homeowner’s insurance.
  • Honored as a team leader; trained two new employees to ensure their advancement in the company through effective leadership and technical skills.
  • Initiated and managed successful account management training program that increased first year production by 50%.
  • Oversaw and managed an intricate processing system that decreased turnaround time by 40% while reducing delinquent accounts by 10%.
  • Identified product defects before customer complaints arose through review of claim forms for incomplete or incorrect data.

Claims Supervisor Resume Sample 8

  • Reviewed, investigated, and resolved 50% of the insurance claims made to our company.
  • Averted significant costs by administrating proper claim payment procedures for home owners policyholders.
  • Lower turnover rate through coaching new hires on the company’s policies related to customer relations.
  • Gained recognition as a top performer after receiving outstanding performance award for consistently exceeding quota in 2009.
  • Won regional contest with entry into national competition; developed an innovative idea that was presented before 450 employees worldwide along with six other winners nationwide.

Claims Supervisor Resume Sample 9

  • Screened, evaluated, and recommended claim denials or approvals.
  • Coordinated with insurance carriers to ensure that all medical bills were paid promptly.
  • Ensured Outcome of Investigations (OOI) quality control procedures were followed by field adjusters to avoid delays in claims decisions.
  • Provided effective leadership for four months of operations during manager’s maternity leave.
  • Developed automated response system used by call center staff to complete tasks without oversight from manager; prevented over $10 million in fraudulent auto injury claims.

Claims Supervisor Resume Sample 10

  • Developed, implemented, and managed the daily processing of all forms to ensure that file maintenance was completed within required deadlines.
  • Analyzed denials for accuracy and prepared recommendations for future improvements in processing procedures where needed.
  • Established effective relationships with customers by creating comprehensive claims manuals to increase efficiency throughout the organization.
  • Expanded claim business base through development of new agent agreements resulting in an increase in revenues also achieved by hitting personal production goals.
  • Provided guidance on proper use of insurance products to assist customers; ranked number one among other supervisors in increasing revenue per hour processed.

Claims Supervisor Resume Sample 11

  • Received recognition from the international operations manager for developing a claims target matrix that increased customer satisfaction by 14%.
  • Decreased claim processing time from an average of 26 days to 17 days while improving accuracy and achieving a net underwriting gain.
  • Onboarded new employees in less than 2 months; recognized for outstanding performance.
  • Established three consecutive years of improved productivity and adherence to loss settlement requirements, including eight major hurricanes and winter storms affecting four states and Puerto Rico.
  • Improved data integrity compliance by 100% for medical cut-off standards, including 3 major initiatives in 18 months.

Claims Supervisor Resume Sample 12

  • Handled a daily volume of 150 to 200 claims, totaling 25,000 pages per month.
  • Organized file review team to efficiently locate and summarize medical records for use in claim evaluations.
  • Reduced average payment cycle by 56 days (12%) due to analysis of discrepancy types and prioritization of high-risk discrepancies.
  • Promoted from Coding Supervisor; reorganized procedures and increased productivity 10% through further education regarding compliance requirements and improved communication with providers.
  • Presented five seminars on documentation procedures to medical staff and educated patients on PHI rights and responsibilities during HIPPA workshops.

Wrap Up

To be a Claims Supervisor, you must have a bachelor’s degree in Business Administration or relevant field and 3-5 years of related experience. A Claims Supervisor must demonstrate strong leadership, organizational skills, verbal and written communication skills, strong time management, able to multitask, be highly-motivated, works well under pressure, manage relationships between clients, and computer proficiency.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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