Call Center Specialist Resume Sample

A Call Center Specialist provides customer service by phone. Their responsibilities are to listen to customer issues and resolve the issue, use the company system to complete account management tasks, apply sales skills to possible sale opportunity, explain company policies to the customers, escalate customer complaint to management when necessary, make sure customers questions are all answered on the first call.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Call Center Specialist Resume Samples

These are some examples of accomplishments we have handpicked from real Call Center Specialist resumes for your reference.

Call Center Specialist Resume Sample 1

Resolved customer conflicts by applying best practices to customer complaint resolution, including complete case file documentation of the complaint procedure.
Enriched employee morale and created strategic partnership with Sales Department through consistent high quality call monitoring performance, achieving optimum recording for transcription accuracy.
Achieved award for excellence in efficient call monitoring; effectively monitored calls while adhering to company’s guidelines regarding authentication, disclosure, and confidentiality of all client information.
Completed multi-media training program on “How to Monitor Claims Calls” after only three weeks on the job; rewarded by Senior Management for exceeding achievement levels within new position.
Received recognition as the Most Outstanding Call Monitoring Representative after resolving 15 customer conflict call cases within one month.

Call Center Specialist Resume Sample 2

Responsible for monitoring assigned phone lines and greeting callers to pre-determined greeting messages.
Provided excellent customer service to clients by offering solutions, spending time on the phone with them, and following up after an incident has been resolved.
Promoted from a part-time Call Center Operator to a full-time Call Center Specialist within 9 months in 2006.
Achieved company’s highest Quality Standards Award in 2008 by receiving scores of 100%; principal factor being maintaining positive relationships with supervisors, managers, and customers.
Designed the 2009 Customer Service Awards Program which gave out over $4500 in rewards during 2009 year-end ceremony; responsible for distributing forms/acknowledgments, contacting managers to make award presentations.

Call Center Specialist Resume Sample 3

Efficiently input customer service data into company’s databases, resulting in faster customer order processing.
Skillsfully resolved over 300 billing disputes between customers and company via telephone callbacks.
Effectively tracked down hard to find information for managers by contacting more than 25 outside departments/companies including WorldCom, AT&T, Sprint PCS, etc.
Successfully performed duties of second shift representative during the absence of her supervisor; initiated positive changes within the department.
Receiving Vice President’s Quality Award recognizing outstanding performance for constant dedication to top quality service that exceeded all expectations on every call.

Call Center Specialist Resume Sample 4

Assist in the improvement of processes. Find ways to make jobs easier and more efficient for all involved.
Provide guidance, direction, education, expertise, advice, counseling services.
Establish leadership skills by participating in mentoring activities; implementing new ideas or procedures brought forward by others to improve departmental performance.
Manage information sources and information requests by resolving problems with access to data needed for effective work accomplishment.
Exceed customer expectations through exceptional service delivery; reviewing standard operating procedures to ensure quality products and services are provided at all times.

Call Center Specialist Resume Sample 5

Managed and tracked customer service calls to ensure the highest level of customer satisfaction.
Achieved a 100% on-time and accurate rate with account and contact information, call handling time, and customer follow-up for top tier performance.
Identified opportunities for improved departmental processes; led team in conducting new employee training program for excellence in quality customer service, script usage, effective communication skills, and efficient use of resources.
Oversaw External Quality Assurance program by tracking metrics confirming high rates of accuracy, proper phone etiquette during live interactions with customers.
Achieved award as the Call Monitoring Superstar for consistently reaching or exceeding goals regarding time management, issue mitigation, and customer care.

Call Center Specialist Resume Sample 6

Researched and provided information to customers regarding product issues.
Updated knowledge base from employees, vendors, and outside sources regarding new products being offered or discontinued by the company.
Trained internal and external customers in online account applications using technical support skills; received award for exceptional performance as a trainer/mentor.
Managed multiple projects simultaneously including creating educational video presentations; received award for outstanding leadership during product introduction.
Proactively established creative partnerships with two vendor companies that ultimately resulted in additional revenues of $80,000 per month; received recognition as a revenue achiever who crosses all functional boundaries to succeed.

Call Center Specialist Resume Sample 7

Achieved successful results with minimal supervision by identifying operational problems, solving issues, and maintaining commitment to procedures.
Demonstrated exceptional attention to detail filing claims by verifying all claim aspects including eligibility criteria for benefits under file conditions.
Handled the highest call volume week of March 2011; processed 515 calls that week, exceeding my average weekly call totals for this job by an additional 90 calls.
Gained appreciation from top management for leading a team while providing coaching and motivation to other employees while maintaining strict adherence to company guidelines.
Realized a 20% increase in productivity among staff members after implementing a program teaching them how best to use equipment, processes, and time management.

Call Center Specialist Resume Sample 8

Effectively handled customer needs by providing focused and individualized attention to each caller.
Managed communications for up to 32,000 lines as a member of the Customer Care Center Team.
Proactively recognized an overlooked departmental training requirement; designed and presented a customer service course that was then implemented across multiple call center locations with 90% completion rate.
Implemented new technology system with ease; validated 500+ end users with 98% accuracy in less than 1 day without error or complaint from customers.
Met performance expectations since hired 2 years ago through ongoing achievments relating to professional development, teamwork, disability awareness, diversity & leadership initiatives.

Call Center Specialist Resume Sample 9

Supported over 50 users daily through the use of Excel, Outlook, and Word; resolved telephone-based customer inquiries with technical expertise.
Prepared check lists to serve as a reminder for the completion of various customer service tasks; identified opportunities to serve customers based on performance reviews from supervisors.
Acted as a liaison between internal departments and external vendors/customers by gathering information and facilitating discussions regarding accounts receivables and modifications.
Currently serving as the backup for multiple job assignments including data entry, email dispatch, appointment scheduling, phone attendance at client locations.
Maintaining the integrity of corporation records by ensuring that accurate information is being filed, archived, and retrieved.

Call Center Specialist Resume Sample 10

Created a customer satisfaction rating monitoring program, utilizing Net Promoter System to track performance of each rep.
Over 70% customer feedback rating through survey for call center operations exceeding industry standard.
Redesigned and revamped manuals, policies and procedures to facilitate orders, improve productivity and enhance overall quality of incoming calls.
Provided a better way to conduct outbound calls resulting in an increase in sales from 35% – 40%. This increased the company’s net profits by 2 million dollars annually.
Improved standards of excellence by adding new methods to evaluations based on meritocracy principles while implementing training programs which produced measurable results within 90 days.

Wrap Up

To be considered for this position you will need a high school diploma or equivalent. A Call Center Specialist needs to be reliable, have good communication skills, be motivated, have basic computer skills, be able to multitask, empathize with customers, and have patience.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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