Call Center Associate Resume Sample

A call center associate answers calls and provides support to customers on the phone. A call center associate’s duties include receiving calls, abiding by communication scripts, identifying customer’s complaints or inquiries, resolving complaints or inquiries, advising clients, and selling products.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Call Center Associate Resume Samples

These are some examples of accomplishments we have handpicked from real Call Center Associate resumes for your reference.

Call Center Associate Resume Sample 1

Resolved customer issues through friendly and professional dialog; regularly responded to telephone inquiries with accuracy and promptness while delivering excellent customer service.
Reviewed loan applications for accuracy before submission to underwriting; processed data relating to loans, including purchase, refinance, manufactured housing.
Documented complex transactions in a timely manner; maintained a high level of customer satisfaction through patience and professionalism.

Call Center Associate Resume Sample 2

Conducted accurate and complete telephone inquiries on customer and vendor accounts; effectively resolve customer inquiries.
Received outstanding quality award; correctly followed procedures and processes for ordering, compiling, organizing, and maintaining company files in accordance with company policies, procedures, and regulations.
Achieved excellent scores in the financial, ability to use initiative, time management, and teamwork categories on the annual employees’ evaluation sheet provided by Corporate Management.

Call Center Associate Resume Sample 3

Followed up on all assigned phone calls in a timely manner to ensure maximum customer satisfaction.
Recommended by the President for receiving a promotion for outstanding job performance.
Received award for the outstanding quality of work; expedited service to customers who had applied for a loan.
Recommended by the Regional Manager for a promotion.

Call Center Associate Resume Sample 4

Developed and implemented new customer profiles.
Acquired credit history and debt, presented to employees so they could write a check for the total history.
Provided employees with assistance in completing customer profiles. Worked closely with the other departments when needed.
Reviewed and wrote letters of recommendation for employees who are getting ready to move out on their own or find employment.
Scheduled appointments for new customers, collected documents such as City, State, and SS number for each customer; provided proper examples of identification cards when necessary; processed California workmen’s compensation claims.

Call Center Associate Resume Sample 5

Saved the company $7,000 annually by training new call center employees on telephone procedures.
Set up a new department supplying telephone hardware and software to all other call centers. Increased productivity by 20% within two months.
Initiated a relief fund for an employee in need; organized and implemented the fund within two months. Organized collection of donations, distributed food, and secured housing for an employee who was hospitalized.
Trained over 60 employees in customer service, telephone operations, and data entry proficiency.
Revised telephone procedures to increase the volume of calls handled by each employee.

Call Center Associate Resume Sample 6

Met with/initiated contact with and/or visited customers in their homes to address concerns or questions regarding the company’s services.
Handled up to 250-300 calls per day through a computerized system that tracked calls throughout the day and routed callers to specific departments based on the caller’s needs.
Achieved first place in Quality Award for a highest average score in “Customer Satisfaction.” Received quarterly recognition awards along with other associates.
Met goals of 95% consumer satisfaction rating after participating in an employee training seminar entitled, “Keys to Quality Customer Service.”
Was recognized by senior management for exceeding expectations for quality service 12 months consecutively.

Call Center Associate Resume Sample 7

Answering a call in less than 15 seconds; receiving customer favorability rating of 4.9 out of 5.0 based on survey ratings.
Named an Outstanding Customer Service Professional; provided exemplary assistance to customers with respect to wire transfers, foreign currency exchange rate listings, and identification assistance; received an award for resolving customer queries in an expedited manner.
Achieved award for handling 1000 calls per month; received recognition as the “Employee of the Year” by supervisor.
Testified in court regarding a contested wire transfer; handled all questions and concerns of the plaintiff, defendant, and judge regarding wire transfers.
Received outstanding quality award; effectively complied with all the department’s instructions, including a walk-through test, as well as various role-plays.

Call Center Associate Resume Sample 8

Performed the following functions within the call center environment: answered customer calls, sorted customer calls according to customer requirements, and forwarded them to appropriate associates.
Recognized new business opportunities through handling special orders and increased call volume.
Identified opportunities for branch expansion by discussing new sites or new branches with management and created a plan to implement the plan.
Maintained a written log of all customer service transactions; implemented administrative procedures designed to increase efficiency in call center operations.

Call Center Associate Resume Sample 9

Performed duties of a call center associate in processing faxes, completing credit card transactions, greeting customers, and updating customer information.
Ensured that all customers were appropriately assisted; recognized by senior management for outstanding performance.
Served as the Head Cashier Friday-Sunday; received the award for excellence in cash handling.

Call Center Associate Resume Sample 10

Met call monitoring standards and effectively communicated facts, figures, and details to customers.
Accomplished multiple tasks during 9 am to 5 pm shift even during peak season; recognized by management for outstanding performance.
Fielded complex questions from customers regarding loan assortment, warranties, and financial information.
Received outstanding quality award for accuracy in communicating detailed information relating to loan applications.
Handled customer reservations for resort accommodations with efficiency and effectiveness by checking availabilities, confirming details of reservations, completing reservations, sending confirmations via email or fax within an average of 10 minutes.

Call Center Associate Resume Sample 11

Maintained a high customer satisfaction rating through customer surveys.
Managed the call taker call queue in an efficient and organized manner.
Hired based on written and verbal feedback from the hiring manager and HR department.
Established a positive working relationship with managers, supervisors, and HR at company-owned facilities; recognized for exceptional work performance by supervisor and senior management.
Managed incoming calls in a courteous, professional manner; handled credit card, debit card, and bank-loan servicing in a prompt and respectful manner.

Call Center Associate Resume Sample 12

Processed new client applications and maintained a high level of customer satisfaction.
Achieved award for meeting customers’ needs; effectively detailed properties and delivered positive results.
Recognized by management as a Sales Team member; effectively contributed to the team’s success by building strong business relationships with realtors and sellers.
Gained appreciation as an elite Quality Reviewer; reviewed loan documents for accuracy in accordance with HUD guidelines.
Recognized for outstanding work record by supervisors for implementing innovative ideas that met the goals of our company.

Call Center Associate Resume Sample 13

Enhanced customer service standards by adhering to the policies and procedures of call monitoring as specified by my company.
Enhanced productivity and reduced wait-time for callers by following up on returned calls; answered questions in detail, making certain that customers were satisfied with the service provided.
Provided exceptional customer service to customers; effectively spoke with customers about loan applications.
Trained new employees regarding policies and guidelines for telephone work; provide coaching on specific areas needed for training.
Received award from Supervisor for outstanding quality rating; responded effectively to queries, resolving customer concerns.

Call Center Associate Resume Sample 14

Directed a customer on how to operate an internet access device for the first time.
Resolved customer complaints about the phone by talking to customers in a friendly and precise manner.
Taxed and filed all required tax documentation by the deadline while ensuring compliance with Federal, State, and Local tax regulations.
Performed four different call center shifts in a timely manner with no overtime accumulated during the year.
Received compliments about the meticulous accuracy in preparing sales documents for customers.

Call Center Associate Resume Sample 15

Recognized as the “Best New Clerk” for answering customers’ questions about pricing, servicing, and terms.
Earned recognition for smiling like a champion and being extremely polite over the phone; demonstrated outstanding listening and problem-solving skills.
Achieved award for increasing call volume to top performers by 19%; consistently sought out new customers to increase sales and maintain volume goals.
Received excellence in documentation award; produced accurate files that facilitated quality data entry.
Received a referral bonus of $25,000; referred a new customer who closed on an $850,000 loan.

Wrap Up

To become a call center associate, a high school diploma is required. A call center associate must have excellent interpersonal skills, must have excellent communication skills, must be a problem-solver, must be able to work independently, must have excellent time management skills, must enjoy working and speaking with people over the phone, and must be adaptable.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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