Account Service Representative Resume Sample

An account service representative manages the operations of customer accounts for a company. An account service representative’s responsibilities include resolving service issues, address product issues, answering customer inquiries regarding their account, selling services and products, resolving account problems, and keeping current with account information.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Account Service Representative Resume Samples

These are some examples of accomplishments we have handpicked from real Account Service Representative resumes for your reference.

Account Service Representative Resume Sample 1

Proved leadership skills by developing, training, and revamping the way account service representatives take phone calls.
Provided customer service that resulted in a 99% effectiveness rating for team members to follow, according to internal audits.
Appointed as peer counselor for distressed individuals requiring assistance with personal issues.
Promoted to manager over six years of experience after meeting the requirements of company’s management training program.
Managed an office staff of seven employees; promoted to Assistant Branch Manager based on exceptional work performance.

Account Service Representative Resume Sample 2

Promoted to Senior Account Service Representative after six months of outstanding performance and consistency exceeding department guidelines.
Exceeded customer expectations by upselling new products which contributed to a 16% increase in revenue; recognized as Outstanding Performer.
Provided exemplary customer service which resulted in an 84% renewal rate for existing customers; top performer during company’s expansion program.
Posted record-breaking sales month, achieving the highest sales figures ever recorded by a single sales representative within the branch, resulting in company-wide recognition as Star Performer.
Achieved monthly goals consistently for four consecutive months without missing or being late, resulting in promotion to Regional Sales Manager.

Account Service Representative Resume Sample 3

Assisted business customers in maximizing their purchasing power through competitive bids, contracts, and credits.
Oversaw accounts payable to manage cash flow by deciding when to pay creditors, reviewing invoices for accuracy, ensuring timely payment of bills, following up on late payments or inquiries about billing problems.
Trained new employees in the company’s system to ensure that they were fully prepared to complete tasks required by account service reps.
Processed all transactions according to bank guidelines related to out-of-balance conditions; recognized by Branch Manager as a team contributor on an important project.
Received the Most Improved Employee award; identified opportunities for process improvement and implemented changes that saved time and money.

Account Service Representative Resume Sample 4

Improved account service team’s customer satisfaction rating by 5% within first 90 days.
Achieved individual contribution to increase of $79,000 in the production of new business over six months.
Expertly analyzed paperwork, including loan files and contracts, to ensure all information was accurate.
Familiarized with company-wide policies and procedures to better provide financial service solutions for customers.
Awarded “Most Valuable Player” after helping organize company softball tournament.

Account Service Representative Resume Sample 5

Retrieved financial information for 20 global cities to provide risk analysis reports in compliance with G20 restrictions.
Identified and analyzed five different types of derivative accounts that are outstanding within the organization, including unrealized gains/losses, committed but undrawn funds, liquidity facilities, credit exposures, and potential future exposures.
Disclosed losses by instituting process improvements during monthly audit. Increased company earnings 34% YOY.
Claimed responsibility for $28 million divisional contribution through effective management of division’s $2 billion Asset-Liability position; recognized by supervisor for exceptional effort.
Actively recruited new clients via phone communication while maintaining current client base; increased division department funding from $200 million to over $1.5 billion during tenure.

Account Service Representative Resume Sample 6

Effectively managed accounts and handled borrower needs by responding to customer concerns and offering solutions.
Trained new staff as an Assistant Team Leader, as well as mentoring other account service representatives to develop technical skills for this position.
Received thank you letter from a satisfied client who was initially concerned about the challenge of managing her mother’s affairs because she lived in another state; I had alleviated those issues.
Developed strong relationships with customers that led to referrals of family members, friends, neighbors, co-workers, or business associates looking for services offered by my company.
Outstanding performer with proven ability to deliver superior quality results with minimal supervision through winning performance reviews.

Account Service Representative Resume Sample 7

Obtained more than $100 million in new business through cold calling and direct marketing.
Higher Volume Department, achieved more than 300% of quota by canvassing local doctors and hospitals to find new clients.
Exceeded production goals for five consecutive years; consistently recognized as top producer for three different companies.
Coordinated the work of four subordinates, resulting in higher volume loans over budget by 15%.
Identified potential areas of growth for existing accounts while controlling costs to ensure increased revenues year-over-year.

Account Service Representative Resume Sample 8

Negotiated and resolved all customer complaints within 24 hours on 99% of time; recognized by Managing Director for excellence in service.
Concluded a $500,000 new business venture with a Fortune 500 company and negotiated an industry-best contract of $15,000 bonus per month.
Oversaw the disbursement of over 7 million dollars ensuring accuracy and adherence to compliance regulations.
Drafted proposal to expand client’s marketing initiatives resulting in sales increase from 0 to 200%.
Implemented cost effective marketing campaign that increased client relations by 10%; received Presidential Award for exceptional performance.

Account Service Representative Resume Sample 9

Proved an ability to quickly process customer account changes, from address changes to new account set-ups.
Assisted customers in a friendly and professional manner while gathering necessary information related to their accounts.
Identified sales opportunities within customer base by recommending additional financial services available through the bank.
Helped customers maintain strong financial relationships throughout difficult times due to banking industry mergers and acquisitions.
Performed complex data research tasks based on requests from departmental management for consumer loan files required for documentation during litigation proceedings.

Account Service Representative Resume Sample 10

Balanced an extensive portfolio of clients’ needs with the company’s policies in order to achieve positive results in processing loan applications.
Achieved award for outstanding performance in Customer Satisfaction Survey ratings; effectively adhered to customer service guidelines, fraud protection strategies, and proper authentication protocols.
Recognized by Vice President of Call Center Operations for excellent call monitoring skills; responded quickly and professionally to customer requests while maintaining high volume call volume.
Accomplished negotiation of interest rates through effective management of accounts; attained goal for increasing net income per client by 10%.
Trained new employees on procedures and systems to ensure quality service delivery under of Training Manager; recognized with plaque for outstanding performance in the annual training meeting.

Account Service Representative Resume Sample 11

An integral part of the successful team that re-opened the Doral branch; received letter from CEO thanking me for my hard work and dedication.
Introduced new account, “Caren’s Closet,” to company allowing it to compete with large competitors such as “Grow Financial”.
Resolved escalated customer complaints by providing excellent customer service, credit re-pricing, and order cancelations.
Cultivated fruitful Citi Private Bank relationship and trade mark signatured by President of Private Bank and Member of Board of Directors after weekly meetings.
Maintained high standards for internal control and compliance through daily reconciliations, regulatory testing, and accurate loan and account documentation.

Wrap Up

To become an account service representative, a bachelor’s degree in accounting or a similar field is required. An account service representative must be detail-oriented, must keep current with financial trends, must have excellent interpersonal skills, must have excellent communication skills, must be analytical, must be proficient with computers, and must work well with numbers.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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