A Unit Secretary is responsible for performing secretarial duties for a specific hospital unit. Duties may include scheduling patient appointments, filing paperwork, taking phone calls, attending to visitors or patients, answering questions about procedures or services being offered by the healthcare provider’s office, keeping track of supply levels, and printing out needed documents. The top skills for this position are customer service flexibility, computer proficiency including use of Microsoft Office software (particularly Excel), working well with others in a team-based environment while also maintaining independence especially when managing projects or dealing with difficult individuals. A high school diploma or equivalent is required but previous experience in an administrative setting can be helpful.
The Best Unit Secretary Resume Samples
These are some examples of accomplishments we have handpicked from real Unit Secretary resumes for your reference.
Unit Secretary
- Greets and treats patients and their families with respect and dignity in a diversified manner and according to their age and/or specific needs.
- Reports patient care needs to the appropriate staff member and/or charge nurse.
- Obtain and maintain records, supplies, and equipment for patients’ care needs in response to requests by staff members.
- Selected for promotion to a position of greater responsibility by the Commanding Officer.
- Adopted as a unit secretary for all administrative personnel, thereby avoiding unnecessary duplication of administrative functions and saving time and money.
Unit Secretary
- Compose and send faxes and emails and ensure that they are adequate supplies available.
- Maintain and organize accurate hospital and unit records, and charges as directed.
- Coordinate and requisition routine services, supplies, and equipment to ensure efficient and safe operation of the unit.
- Greet visitors, ascertain the purpose of the visit, and direct them to the appropriate staff.
- Trained all staff members with regard to paper and document flow, departmental procedures, and personal appearance.
Unit Secretary
- Compassionately ease the stress of patients, their families, and hospital staff in person and over the telephone.
- Assist staff in creative writing projects necessary for yearly unit goals and projects.
- Organize morale-strengthening events for staff.
- Troubleshoot office and unit equipment and coordinate maintenance of office equipment.
- Conducted personnel interviews in a tactful manner; ensured that each applicant was well informed regarding ship operating procedures; effectively delegated duties according to competencies of the applicants.
Unit Secretary
- Promotes ensures and improves customer service to external/internal customers.
- Processes, transfers, and discharges using the Admit-Discharge-Transfer system in the electronic record, including event management.
- Answers and appropriately routes internal and external telephone calls.
- Makes follow-up appointments for patients as necessary Able to work on all Med/Surg Tele/ICU nursing units.
- Promoted an individual from a position of insignificant responsibility (X-Ray Technician) due to his motivation and overall performance.
Unit Secretary
- Assist patients and families in filling out hospital forms and applying identification armbands on admitted patients.
- Answer telephone calls and provide information; relay messages and transfer calls.
- Schedule appointments and handle calendars for doctors and staff within the hospital unit.
- Compose and send faxes and emails and ensure that there are adequate supplies available.
- Performed routine clerical tasks, data entry, and word processing by the minute to meet deadlines.
Unit Secretary
- Manage reception area and greet patients and families as they arrive at the facility.
- Compose and send faxes and emails to schedule tests and procedures for patients and ensure that results are expedited especially for patients in need of prompt medical attention.
- Perform clerical duties including maintenance and scanning of patient records, as well as a breakdown of medical charts for record-keeping.
- Handle patient requests by operating an intercom room service system, delivering those requests to assigned nurses and technicians.
- Used diplomacy to resolve interpersonal conflicts between coworkers.
Unit Secretary
- Greets directs and assist physicians, visitors, patients, and ancillary department staff.
- Answers inquiries by providing accurate information or forwarding the caller to the appropriate resource.
- Collects patient information and enters data online to include demographics, insurance specifics, and diagnosis.
- Updates and verifies all pre and non-registered patient information and input into the computer.
- Signed contracts, generated schedules and memos, drafted letters, and completed other administrative paperwork.
Unit Secretary
- Contact medical providers and communicate with other units as necessary.
- Verify insurance and assist with facilitating co-pay collections by communicating with the Admitting Department.
- Coordinate and prepare discharge packets and other documents for patients.
- Maintain the unit’s business equipment including making arrangements for special maintenance and repairs.
- Adhered to a strict “no-late” policy in order to meet deadlines; strictly observed company attendance rules with no unexcused absences over the course of the academic term.
Unit Secretary
- Schedule appointments and handle calendars for doctors and staff within the hospital unit.
- Compose and send faxes and emails and ensure that there are adequate supplies available.
- Schedule tests and procedures for patients and ensure that results are expedited especially for patients in need of prompt medical attention.
- Enter doctors’ orders into a predefined hospital computer system and retrieve any patient or medical information requested.
- Displayed an exceptional degree of concentration, dependability, and dedication in performing routine clerical tasks which required accuracy and attention to detail.
Unit Secretary
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Cooperated with other health-related agencies and organizations in community activities.
- Maintained professional relationships with physicians, nurses, and technicians within the department as well as in other departments throughout the hospital.
- Worked 24-hour shifts maintaining the study hall, scheduling papers, and performing clerical duties.
- Interacted with many employees and officials in addition to coordinating schedules and answering phone calls.
Unit Secretary
- Proficient use of Cerner electronic health record system.
- Coordinated patient services, communications, record-keeping, and administrative duties within the nursing unit.
- Skilled in performing job duties that require interaction with patients, visitors, and all members of the patient care team, inclusive of nurses and physicians.
- Successfully administered benefits to which I was entitled due to my excellent knowledge of medical insurance, pension plan, VISTA program, and so on.
- Maintained current office supplies inventory with all pieces accounted for; organized supply cart, filing cabinet, and closet.
Unit Secretary
- Produces data information by formatting, inputting, editing, retrieving, copying, and transmitting data, text, and graphics.
- Led the formatting of summarized ICD-10 codes to aid the nursing staff in billing and revenue.
- Spearheaded the communication between different floors by answering staff contingencies and resolving issues encountered when liaising patient requests between the medical team.
- Effectively maintained over 500 user records by entering information according to standard operating procedures including the correct employee name and identification number.
- Published quarterly newsletters in accordance with organizational and government requirements.
How to Become a Successful Unit Secretary?
While a few smaller hospitals may accept a high school diploma or a GED, most will expect you to have a minimum of a two-year associate’s degree or a bachelor’s, through certification programs specifically for unit secretary do exist and many employers will accept those as well.
Once you are hired you will need to understand the ins and outs of insurance in the United States, as virtually all patients will use some form of it to pay for their pills, whether that be private insurance, insurance through their employer, or government-issued insurance like Medicare or Medicaid.
While your financial skills are important, as you are working in a medical setting you will also need to be empathetic and approachable, as patients in a hospital are typically scared and in a state where finances are not the top of their priorities. You will need to balance your duties with caring for their needs.
As insurance can be incredibly complex, dedicating yourself to understanding its rules can help you and your patients. Being focused can help you see when a provider is trying to avoid their responsibility to pay and help you find a way to make them fulfill their end of the agreement for the benefit of your employer and the patient.
Wrap Up
As medical procedures are quite closely tied to the insurance companies that pay for them, hospitals need departments dedicated to collecting bills, filing insurance claims, and answering phones for the billing department. The unit secretary does this and also helps to admit patients at the front desk and get their paperwork started.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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