Telemarketer Resume Sample

Telemarketers receive customer orders or inquiries over the phone. Duties include taking down customer information (address, telephone number, etc.), providing support to digital marketing efforts (increasing brand popularity), answering questions about products and services, and resolving any issues that may arise. The top skills for this position are strong communication skills (for communicating with customers over the phone), product knowledge (for answering questions regarding products/services), good time management abilities, ability to multitask, problem-solving skills, and customer service experience. A high school diploma is generally required; however, some previous experience in sales may be beneficial.

The Best Telemarketer Resume Samples

These are some examples of accomplishments we have handpicked from real Telemarketing resumes for your reference.

Telemarketer

  • Booked customers to stay in the resort and arranged timeshare presentations.
  • Explained products and package prices as well as answer questions for customers.
  • Entered data into a software system to ensure booking reservations and timeshare tour appointments.
  • Generated over $10,000 in sales for a new service contract during the first six months of employment.
  • Presented a mock seminar on telemarketing techniques and procedures to seven internal departments.

Telemarketer

  • Obtained customer information such as name, address, payment method, and entered orders into computers.
  • Recorded names, addresses, purchases, and reactions of prospects contacted.
  • Made cold calls and communicated effectively with customers to extend subscription renewal offers and book new business.
  • Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls; and prepared official phone log correspondence.
  • Generated over $25,000 in sales for a new service contract in one year.

Telemarketer

  • Explained physician’s services available in an attempt to sell services.
  • Promoted and scheduled consultations and appointments for physicians.
  • Recorded names and information of clients contacted and the result of the contact.
  • Wrote and presented training seminars on live data transfer technology (Voice Over Internet Protocol) to customers nationwide.
  • Maintained perfect sales record and satisfied management with my work ethic, philosophy, and telephone manner resulting in a consistent sales volume increase.

Telemarketer

  • Helped other agents achieve sales targets, improve results and meet company objectives.
  • Troubleshoot issues to determine the level of escalation to either the Technical Department or Supervisor.
  • Conducted live online monitoring via CCM to ensure VOIP/Dealmaker software application is being utilized properly including user assignment and application of campaign or user lists.
  • Ensured successful sales call by screening calls and taking appropriate actions when needed.
  • Increased retail sales by 15% within two months of promo with never before seen results of repeat business from acquired customers.

Telemarketer

  • Contacted businesses and private individuals by telephone to solicit sales for goods and services, and requested donations for charitable causes.
  • Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Answered telephone calls from potential customers who have been solicited through advertisements.
  • Negotiated upsells in addition to standard orders for 50% of condo complex membership with sales total more than doubling in six weeks.
  • Generated market expansion as a top producing Telemarketer while representing a real estate brokerage firm.

Telemarketer

  • Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Adjusted sales scripts to better target the needs and interests of specific individuals.
  • Obtained names and telephone numbers of potential customers from sources such as leads and lists purchased from other organizations.
  • Achieved industry accolades and recognition for advertising sales, customer satisfaction, service, and dedication to The Company.
  • Earned a bonus one year after joining the successful team that had been defeated by its competitor 18 months prior to my hire date.

Telemarketer

  • Responded to both inbound and outbound customer service calls and conducted follow-up calls.
  • Conducted telephone surveys and appointment settings via cold calling.
  • Represented PSE&G to market insurance coverage for appliance sales.
  • Verified and maintained mailing addresses for multiple magazine publication customers.
  • Successfully solicited more than $100,000 of new business by following and promoting a comprehensive plan.

Telemarketer

  • Cloud-based VOIP outbound phone calling to both English and Spanish-speaking consumers and homeowners.
  • Prospect and qualify leads and contacts using our online CRM lead management & cloud platforms.
  • Following up on new leads, referral generated activity and self-sourced opportunities.
  • Established a new company record by generating over $30,000 in new accounts during a Thanksgiving holiday sales promotion.
  • Developed and implemented operational procedures to ensure the success of a new product campaign; exceeding quarterly goals by over 172% in less than three months of operation.

Telemarketer

  • Obtain customer information such as name address, and payment method, and enter orders into the computer.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Explain products or services and prices, and answer questions from customers.
  • Achieved goal of 20% growth in customer acquisition activity for the month of February; compared to the previous month’s performance increase from 6% to 15%.
  • Researched and identified high-impact, high-pressure telephone sales techniques to increase sales of new accounts for the company.

Telemarketer

  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer’s information such as name, address, and payment method, and enter orders into the computer.
  • Telephone customers to follow up on sales contacts.
  • Expanded sales for 6 clients by double-digit percentages between July and December, exceeding the goal of 10% per month.
  • Grew sales revenue by 2 million dollars within 90 days of training; recognized by Senior Vice President as a most outstanding achievement in the first year during the company awards banquet.

Telemarketer

  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.

Telemarketer

  • Explain products, services, and prices as well as answer questions from patrons.
  • Adjust sales script to better target the needs and interests of specific individuals.
  • Use computers for various applications, such as database management and word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Distributed marketing materials, and promotional gifts to over 1 million homes via door-to-door canvassing; quickly established a new customer base.

How to Become a Successful Telemarketer?

  • There are no formal educational requirements for this job, but a degree in sales or business or another finance related field can help get you a head start on the skills you will need. Primarily companies will want you to have excellent customer service abilities and an outgoing personality.
  • As telemarketers are working primarily to sell, you will want to be as encouraging and confident as you can be in your voice alone to sell the product and convince the client that it is a good decision. This will be your most important skill for every day of the job in order to achieve success.
  • Without being too demanding, you will need to push clients to listen, as many of them will want to get off the phone when they realize they don’t know who’s calling. Finding the perfect balance between being encouraging but not forceful will greatly improve your success rate for any call.

Being knowledgeable is a must for this position, as your confidence relies on your ability to answer questions and that means staying up to date on new company information. Studying and even keeping notes at your desk can help you keep informed and prepared for any potential question that might come your way.

Wrap Up

With door to door sales slowly becoming a thing of the past, telemarketing has taken its place as one of the primary ways for companies to reach out directly to their customers and sell them products or services. A telemarketer is the company representative who works to make the sale and provide information to the potential client.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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