Technical support specialists work to ensure that customers have the best possible experience with a company’s products. Duties include diagnosing and troubleshooting software or equipment problems, responding to customer complaints and questions, providing support over phone or email, completing documentation for each issue, and following up with customers after a problem has been resolved. The top skills for this position are customer service, sales, marketing, public relations, and people skills. A bachelor’s degree is required for this position along with knowledge of technology.
The Best Technical Support Specialist Resume Samples
These are some examples of accomplishments we have handpicked from real Technical Support Specialist resumes for your reference.
Technical Support Specialist
- Managed call flow and responded to technical support needs of customers.
- Provided detailed descriptions of issues in the ticket system and followed up swiftly to ensure quick resolutions.
- Resolved customer issues in a clear, courteous, and straightforward manner.
- Mentored customers to become self-sufficient in handling technology.
- Coordinated and provided technical support for the implementation of six new technologies.
Technical Support Specialist
- Support the company’s award-winning proprietary document management software system: Worldox.
- Assist Law Firms, Financial Service Companies, Corporate Legal Departments, IT Firms, and many other organizations by providing technical support, advice, and recommendations.
- Troubleshoot client’s and resellers’ installations, configurations, upgrades, integration, and document accessibility via phone, email, and remote connection using specialized tools and techniques.
- Recognize software bugs then submit detailed bug reports to the development team for resolution.
- Collaborated with six teams to formulate cost savings for our company that resulted in $75,000 in savings, plus a $75,000 bonus.
Technical Support Specialist
- Support for solving hardware issues remotely for offline and online transactions.
- Team meetings and events for efficiency in providing services to large businesses.
- Provided solutions for UK-based merchants, from large corporates to small and medium-sized enterprises (SMEs/SMBs) and micro-merchants, accounting for approximately 42% of UK card payments.
- Named Employee of the Month for achieving the highest sales (offered 900 and obtained 750) and marketing clientele by providing exceptional customer service and customer account, transaction, and hardware issues remotely.
- Discovered a software glitch that prevented over 200 customers from accessing their accounts; a glitch that has since been fixed and upper management commended my efforts in this regard.
Technical Support Specialist
- Find solutions with new technology; calibrating, utilizing, and maintaining lab analytical equipment.
- Assist with customer service: provide local manufacturing and sales with support (QC, Production, technical service, physical and stability testing).
- Maintaining a record of testing and evaluating cost-saving opportunities.
- Attained award for outstanding customer service excellence; awarded after providing exemplary customer service representing superior performance and quality service every time I interacted with my customers.
- Expertly answered customer queries and resolved problems related to hardware and software, including remote access software.
Technical Support Specialist
- Create technical Powerpoint presentations and “how-to” guides for the sale and technical team.
- Work with Samsung Headquarters and product engineers to report and mitigate hardware and software-related issues surrounding Samsung Techwin America products.
- Assist customers with application solutions based on their project’s requirements.
- Manage urgent issues related to VMS, CMS, IP Cameras, DVRs, and Access Control implementations.
- Completed tasks in a timely manner with positive results; consistently exceeded expectations by customers.
Technical Support Specialist
- Provide daily support, maintenance, and administration of various systems such as server backups and troubleshooting, checking error logs on domain controllers, replication, exchange servers, cloud services, patch testing, and user provisioning, and the escalation or reporting of critical issues to senior administrators.
- Managed an Active Directory site; used ADUC to create and manage computer, user, and group accounts in an Active Directory environment.
- Configuring and supporting Blackberry, iPhone, and Android devices in Microsoft Exchange-based networks.
- Conduct an annual audit of all IT resources to ensure accuracy of inventory and schedules.
- Troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Technical Support Specialist
- Resolve diverse internet-related issues, including networking, security, firewalls, malware, and FTP.
- Performing on-site repair and preventive maintenance on personal computers and related peripherals.
- Evaluating technical issues, solving customers’ concerns, and troubleshooting computer problems in an efficient and courteous manner.
- Received appreciation from customers for extraordinary service, rapid response time, and flexible solutions when upgrading network components.
- Achieved award of loyalty by one customer; developed a lasting relationship through follow-up questions and regular contact.
Technical Support Specialist
- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage.
- Performed troubleshooting techniques over the phone to identify and resolve issues.
- Keep customers informed of progress during the issue lifecycle and make follow-up calls or communications in a timely manner.
- Initiated online chat sessions to provide live support through web-enabled software; interact with customers within seconds of receiving inquiries.
- Trained new employees in all company products, software, and general operating procedures.
Technical Support Specialist
- Utilize BAAN and Salesforce software swell as PC Sync and TG Direct to look at machine schematics for troubleshooting.
- Written communications including emails, follow-up correspondence, and the Fed Ex program to ship parts to different locations in the World.
- Troubleshoot electrical issues utilizing electrical schematics, knowledge, and training.
- Assist clients in utilizing manuals, schematics, and part catalogs to troubleshoot and identify the problem to resolve the issue.
- Achieved accreditation for providing the first technical support solutions to the company’s largest client.
Technical Support Specialist
- Responsible for multiple first-level customer complaints on a daily basis, with an emphasis on quality assurance.
- Performs one on one support for customers with the I-Stat 1 and PCA devices both in regards to networking issues and reagent/result problems.
- PRe (potentially reportable event) identification for Quality Assurance assessment.
- Obtained recognition for implementation of, and efficient operation of, a new technical support routing system.
- Redesigned training manual for efficiency as well as presentation accuracy.
Technical Support Specialist
- Troubleshoot technical issues, provided education and multiple solutions and multiple options for an approximate 700 customers seen at a flagship retail space.
- Responsible for continuous multi-tasking under a rigid appointment-based system, delivering approximately 20-30 appointments daily.
- Understood technology thoroughly and conveyed this to customers through refined verbal communication skills.
- Multi-tasked adeptly in a fast-paced, constantly changing environment while maintaining composure, customer focus, and positive/supportive peer relationships.
- Reconfigured help desk to save time and money after researching current trends and best practices in the industry.
Technical Support Specialist
- Providing Technical Support to Staff and 2400+ Sales Agents across Remote locations in Manhattan.
- Actively troubleshooting technical problems by taking full ownership of the issue until resolved.
- Communicating technical solutions to peers, and managers across the organization.
- Compiled, gathered, analyzed, and documented the installation, upgrade, and maintenance of computer equipment.
- Developed an award-winning technical support program; recorded resolutions for customers through a custom-designed technical support call tracking system.
How to Become a Successful Technical Support Specialist?
- A background in technology is a must for this position, but that can come from either an official education or experience in the field from previous employment or the like with fixing technology. If you pursue an education, generally a bachelor’s in computer science will be sufficient as a starting point.
- Depending on where you choose to work, you may find yourself dealing with a wide variety of customers, from everyday people with computer problems to companies having issues with their servers. Regardless, they will want quality customer service so they can return to the task at hand.
- Being polite is as important as being knowledgeable, as customers will want to speak to someone who is understanding of their frustration and doesn’t look down on them for not understanding the technology. People will always be more likely to call back if they have a good time talking to you.
As technology is always changing, you should always work to update your understanding of the technology and its new advances so you can help your customers, so a commitment to continuing education can be the primary factor that sets you apart from the rest and saves you time in the future.
Wrap Up
While computers and technology, in general, are a great convenience to customers and companies alike, they aren’t without issues, and often have technical problems that require an expert to fix or assist in fixing. A technical support specialist is there to assist customers and companies alike with their respective issues and get everything working.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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