Senior Business Analysts work as a liaison between their company and customers to ensure that customer orders are being met with success. Duties include networking with potential customers, discussing product specifications, providing support after the sale, negotiating deals for total purchase satisfaction, and updating websites with new products. Top skills for this position include marketing, sales processes and procedures, customer support, negotiation contracts, and public relations. The minimum educational requirement is a bachelor’s degree.
The Best Senior Business Analyst Resume Samples
These are some examples of accomplishments we have handpicked from real Senior Business Analyst resumes for your reference.
Senior Business Analyst
- Responsible for collecting requirements from the customer, documenting them clearly, gaining agreements and signoff from all stakeholders, communicating them to the consulting team, and monitoring activities for scope creep.
- Recommend improvements to the requirements gathering process and optimize to reduce rework & increase alignment with the business.
- Interview customers to understand their business needs. Define technical and business requirements that match the customer’s needs and the Statement of Work (SOW).
- Co-authored report on MetLife’s strategy for growth in the Clinton District.
- Oversee and developed new business-to-business analytic tools for MetLife.
Senior Business Analyst
- Conducted requirements gathering sessions focus groups and one on one interviews with the product and technical stakeholders.
- Provided walkthroughs of High-Level Design and System-Level Design for both onsite and offshore teams.
- Gather GUI/UX graphical user interface requirements and create UI screen mock-ups with responsive design considerations for web applications.
- Performed in-depth analysis for various applications such as MetLife’s strategic plan, literature review, financial statements, cash flow statements, and mergers & acquisitions analysis.
- Established Sharepoint portal which allows management to organize documents and retrieve their original versions with ease; developed macros to facilitate daily use of the portal. Edited and created web pages using Microsoft Visual Basic 2008 Express Edition(VBE). Interacted with the development team via a web chat room which greatly increased the flexibility of information being shared throughout the organization.
Senior Business Analyst
- Directly managed the development of Tableau and BOBJ reports to increase the visibility of shipment and load planning.
- Provide necessary solutions and enhancements with Transportation Manager, GTNexus, Sterling Integrator, and SalesForce for all of the existing interfaces.
- Act as a liaison between customer and offshore team in requirement gathering, analysis, design, development, testing, and implementation of EDI application.
- Demonstrate knowledge of industry-standard SDLC methodologies and extensive experience working on all the phases of Waterfall, Agile, and RUP including Joint application development (JAD).
- Leads in the development of strategic business plans for peer groups and analyzed financial data for growth.
Senior Business Analyst
- Research and procurement of subcontracting vendors in accordance with government-mandated acquisition procedures.
- User experience auditing, usability testing, A/B testing, and user acceptance testing.
- Management of all email marketing efforts for the United States Marine Corps’ recruiting effort.
- Support and maintenance of various proprietary applications used by the Marine Corps Recruiting Command.
- Invented numerous innovations in company processes and established an automated system for the consolidation, analysis, and updating of timetables for meeting execution.
Senior Business Analyst
- Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
- Assigned tasks among the development team monitored and tracked the progress of the project following agile methodology.
- Worked on a broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Excel, MS Word, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts, web design, and development.
- Documented Requirement Traceability Matrix in MS Excel sheet for traceability of requirements through test cases.
- Exemplified ethical business practices by serving as a model employee beyond the organization’s core values.
Senior Business Analyst
- Retired and decommissioned applications and archived legacy data to reduce cost and risk and to provide a funding source for innovation.
- Worked with Supply chain to stop licensing, transfer licenses, renegotiate contracts, and kick off new contracts.
- Collaborated with the Business owners and Subject Matter Experts to determine what applications should be Rewritten, Replatformed, or retired.
- Gathered current and required version numbers, user count, Application status, and verify license type.
- Developed new product ideas that resulted in acquisition offers from competing companies.
Senior Business Analyst
- Responsible to conduct JAD sessions with SME(s) and business stakeholders to gain high-level knowledge of business processes and drafting relevant documentation/artifacts accordingly.
- Responsible to analyze the system integration requirements to ensure there are no Gaps in the gathered requirements.
- Designed Workflow and process diagrams to derive requirements from the existing application.
- Developed new value propositions that prevented annual losses of up to 130 million dollars.
- Successfully influenced the firm’s expansion plans to include accurate budgeting and forecasting tools.
Senior Business Analyst
- Served as a business subject expert/process engineer for both technical and testing teams.
- Developed improvement initiatives that helped optimize the products process workflows.
- Responsible for 4 other business analysts on the team.
- Implemented initiates for more efficient workflow leading to a 20% increase in customer satisfaction.
- Contributed to profitable acquisition by driving detailed, timely analysis of impending mergers, acquisitions, and divestitures.
Senior Business Analyst
- Created a quarterly collaboration meeting to increase engagement and information flow for Product owners and Estimate coordinators.
- Drove increased opportunities to close knowledge gaps and help reduce completion time.
- Developed systematic follow-up estimation reviews 30, 60 and 90 day+ helpings drive reduced Estimation completion time.
- Participated in a five-year planning process as a key departmental resource, guiding the development of company strategies regarding competition, market share, and cost reduction.
- Created a company-wide business intelligence system that replaced the disjointed efforts of three existing systems with an integrated data warehouse for accurate reporting of key business metrics.
Senior Business Analyst
- Met with business stakeholders and SMEs to discuss, define, and capture requirements for the Next Generation products.
- Led touchpoint sessions with Product Managers, the User Experience (UX) team, Technology, and QA.
- Created process flow diagrams (in Visio) to help communication between the business people and technical people.
- Based on a thorough understanding of the goals, challenges, and potential revenue sources facing current clients, developed revenue forecasts for each client and made recommendations for finding new customers.
- Conceived, collaborated, and implemented IT processes for the company’s most important clients.
Senior Business Analyst
- Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, and LOB metrics, and this tool provided senior management reporting.
- Facilitates cross-functional touchpoints with Business Units to ensure proper SLAs are being met.
- Facilitates meetings with users to gather feedback on performance and ensure that collaboration is continued.
- ITIL Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
- Orchestrated strategic acquisition of a non-core business; reduced potential exposure from $250K to $2 million.
Senior Business Analyst
- Requirements gathering and analysis to create test environments, logic pages, and test scripts for the implementation or modification of electronic healthcare claims.
- Demand Manager responsible to monitor and distribute bug fix and enhancement requests in the SDLC environment.
- Created forecasting model based on analysis of headcount and performance measures.
- Developed and presented a proposal for a competitive compensation program to the Board of Directors and saved $500K in annual salary expenses.
- Resolved conflicts between Sales and Marketing departments; the bridged gap between IT needs and client expectations.
How to Become a Successful Senior Business Analyst?
At the entry-level, most companies will want you to have at least a bachelor’s in business or the like, at a minimum. But for future promotions, you will either go back to school or want to have a master’s before you pursue promotions later on down the line, whichever is best for your schedule at the time.
Once you are employed you will begin at an entry-level position, where you will learn the practices of the business and be under the mentorship of a far more experienced supervisor. This will allow you to gain the experience you need for future positions, especially how to work with a team.
Once you are promoted you will be responsible for an immediate department as well as many parts of the company as a whole, so you will need to have excellent multitasking skills to keep up with everything. Organization skills are also very helpful, as keeping everything where it should be will ensure nothing is lost.
You will be responsible for making presentations to various parts of the company if you believe that they should change or adjust their policy going forward. You will need to explain risks and be convincing if you believe that the move is profitable, so confidence is critical to your presentations.
Wrap Up
Businesses are massive and often cover more than a single country, and as a result keeping track of all the different ventures currently being undergone is very difficult. A senior business analyst is an experienced and well-trained professional who keeps track of all the different operations to see if profits can ever be improved.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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