A salesforce administrator oversees the use of a CRM (customer relationship management) system within an organization. Duties include training employees to use the system, maintaining contacts lists for all customers or clients, updating customer information as needed, monitoring progress towards sales quotas, scheduling meetings with colleagues to discuss sales team performance, setting up events in the system for special occasions such as holiday parties or birthdays, and responding to questions from customers via phone calls or emails. The top skills for this position are problem-solving abilities, data analysis knowledge, math skills, customer service abilities, computer software knowledge. A bachelor’s degree is required for this position along with experience using CRMs and knowledge of business administration
The Best Salesforce Administrator Resume Samples
These are some examples of accomplishments we have handpicked from real Salesforce Administrator resumes for your reference.
Salesforce Administrator
- Accountable for the administration of Salesforce sales data reporting, commissions reporting, RFP (Requests for Proposals), and legal contracts.
- Ensured customer satisfaction by communicating the benefits of new Salesforce release features and resolved issues during, and after releases.
- Identified gaps and created a method for ensuring timely and accurate commission pay-outs.
- Used Salesforce Reports and Dashboards, Lead Management, Campaign Management, Contracts, and Customer Service/Cases.
- Administered and maintained the software, membership, and training services for six organizations in Atlanta.
Salesforce Administrator
- Implemented enhancements on standard Objects including Campaigns, Leads, Accounts, Contacts, Opportunities quotes, and activities.
- Interacted weekly with business units and business owners to understand business processes and key requirements, and proactively worked to resolve client issues.
- Created Master-Detail Relationships to implement Roll-up Summary Fields to aggregate data from child records on the parent.
- Developed Apex Classes for numerous applications and migrate them from sandbox to production after testing.
- Coined the task of “DOWNTIME” for systems support.
Salesforce Administrator
- Manage user setup, profiles and roles, customization of objects, fields, record types, page layouts, and validations.
- Perform functions like user management, profiles, roles, permissions, rules, assignment rules, and queues.
- Create custom formula fields, email services, approval processes, and field updates according to application and business requirements.
- Distributed Internet tips to the community; developed customized training programs for internal sales force metrics analysis.
- Helped increase business by managing customer and product information from multiple platforms, updating customer records, and scheduling service appointments across multiple locations all within the Atlanta area.
Salesforce Administrator
- Create Salesforce release documents for both of the company’s instances of Salesforce.
- Manage monthly database backups in addition to creating usage and storage reports.
- Manage sales territories, internal and external users as well as event schedules.
- Organized and developed Salesforce training packages for new employees, creating a virtual classroom environment with live video training via web conferencing.
- Optimized electronic data to reduce errors and increase the speed of transactions for up to 200 employees.
Salesforce Administrator
- Worked on standard salesforce.com objects like accounts, contacts, leads, campaigns, opportunities, dashboards, and reports.
- Customized page layouts for campaigns, leads, opportunities, contacts, cases, and accounts depending upon user roles, and groups.
- Created workflow rules and defined related tasks, validation rules, auto-response rules, approval process, email alerts & templates, and field updates.
- Used data loader for insert, update, and bulk import or export of data from Salesforce.com objects.
- Conceived, designed, and achieved conversion to optical media for processing of sales figures with three-quarters of the sales force for the finance department.
Salesforce Administrator
- Created a user interface in Lightning using Aura components, CSS for a user to enter case details and submit to Salesforce.
- Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end-users, which help in sales enhancements.
- Create custom formula fields, email services, approval processes, and field updates according to application and business requirements.
- Design and develop data migrations and integrations between Salesforce.com and external systems including developing data transformations and creating automated jobs to support business processes.
- Made significant contributions toward enhancing image documentation quality with the implementation of the customized imaging system to facilitate production by the corporate Digital Graphics Department.
Salesforce Administrator
- Configured standard and custom objects and fields as needed to support end-to-end implementations of Salesforce.
- Developed process builders and flows to support more advanced business processes, minimizing the use of code.
- Developed complex security structure using a combination of criteria-based sharing rules, profiles, and roles.
- Generated a ten (10) percent productivity increase in Digital Imaging Department after redesigning and automating the document imaging workflow process.
- Developed reports, queries, and forms throughout corporation; identified opportunities for improvement within the Salesforce application tools environment.
Salesforce Administrator
- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Opportunities.
- Coordinated with users to determine requirements and prepared design documents.
- Created various Custom Objects, Custom Labels, Validation rules, Record types, Custom tabs, Workflow rules, and approval processes including Field updates and email alerts.
- Defined the lookup relationship and master-detail relationship on the objects that help in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
- Aided in the formation of a new sales department by tracking, analyzing, and reporting performance metrics.
Salesforce Administrator
- Created and submitted Documents involving all the changes and implementation and their details reviews.
- Performed the roles of Salesforce.com administrator and Salesforce.com Developer in the organization.
- Created new record types for Leads, Accounts, and Contacts for different page layouts.
- Defined a new branch of Salesforce role hierarchy and generic owner for SMB accounts and contacts of subcontractor’s segment records from enterprise record. Sharing settings for lead, account, and contact.
- Created a Salesforce Marketing Cloud instance in less than two weeks; played a primary role in establishing an IT professional marketing presentation.
Salesforce Administrator
- Involved in customizing custom objects, tabs, fields, and page layout as per the business need.
- Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
- Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.
- Implemented custom Visual force page and controller extension for Contact open activities filter based on activity type based on Location records.
- Developed a weekly meeting agenda for the enterprise following the acquisition of 3 companies that included Salesforce.com, Oracle, and SAP.
Salesforce Administrator
- Increased operational efficiency and speed of business processes using tools and automation.
- Managed profiles, roles, and customization of objects, fields, record types, page layouts, and data validations.
- Developed and managed complex workflow rules, process builders, and APEX triggers.
- Develop and create customized reports and dashboards using advanced formulas if necessary.
- Created and implemented new procedures for business continuity management to address competitive and environmental complexities; successfully planned for all foreseeable issues related to network redundancy and disaster recovery plans.
Salesforce Administrator
- Designed, Implemented, and deployed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit the needs of the application.
- Developed Assignment rules to automatically redirect leads to Salesforce and assign leads to different users and queues according to the requirements.
- Assigned Workflows for Lead Conversion, Transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
- Reduced authentication errors on high-risk accounts by 77% through newly developed documentation procedures.
- Maintained the Salesforce database by writing and executing queries that provided a clear report of data integrity.
How to Become a Successful Salesforce Administrator?
The formal education requirements for this position are vague due to how new the career is. While a bachelor’s degree is always an excellent place to start, there are many potential fields you could earn it in, including everything from computer skills to business, and others as well.
Once you are hired you will need to be trained in the specific systems of Salesforce so you can effectively utilize it, and afterward, you will be assigned specific corporations to administrate. You will be responsible for ensuring that the software works for them and that you meet their needs.
Your specific company will have unique requirements for the system based on their business, as every different type of corporation provides different services. However, even those that are similar will likely have very different needs, and you will need to ensure you know what they are and meet them.
Open and punctual communication will be what your clients expect, so always work to be available and resolve all issues expediently. If this is accomplished, then they will enjoy working with you, and the two of you can work together to develop new features based on what they have used.
Wrap Up
Salesforce is an application that an increasing number of businesses are using to keep track of their employees and the projects they are working on. This is assisted by the administrators, who work with their assigned companies to keep the application running smoothly and to design new uses and features for them to use.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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