Retail General Manager Resume Sample

As Retail General Manager, you are the second-in-command for your store, so it’s important that you have excellent organizational skills. Your duties include maintaining inventory, hiring and supervising other employees, authorizing promotions or discounts for certain customers, managing payroll, and handling all administrative tasks like adhering to policies and procedures and filing reports with company officials. A bachelor’s degree in business, retail management, or a related field is required. The top skills are customer service, sales, inventory management, financial accountability, administrative responsibilities, and problem-solving.

The Best Retail General Manager Resume Samples

These are some examples of accomplishments we have handpicked from real Retail General Manager resumes for your reference.

Retail General Manager

  • Maintain a positive and professional customer-service-oriented attitude while supervising the store and working with employees as a team to achieve company goals.
  • Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training, and managing all store operating expenses.
  • Acquired placement on Groupon Los Angeles, and the national corporate catering service: EzCater; increasing profits by over 75%.
  • Generate new ideas with an entrepreneurial spirit to help build and continuously improve the business in-store, and via e-commerce.
  • Achieved state of the art inventory presentation and customer service by hiring, training, and leading a dedicated staff.

Retail General Manager

  • Lead talent acquisition; recruit, partner with Recruiting Department, interview, hire, and promote outstanding associates.
  • Train and develop sales associates while utilizing the Stanton Optical Sales Process enforcing compliance with Company standards and execution of Stanton Optical’s and My Eyelab’s training programs and role-playing.
  • Provide quality product merchandising by complying with inventory count schedules, maintaining and organizing back stock, and requesting necessary products for business needs to maximize sales.
  • Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
  • Gained recognition as an outstanding retail manager by achieving the company’s third-quarter sales director’s award by increasing sales by 27.1% over the prior year’s third quarter.

Retail General Manager

  • Partnered with the Restaurant GM on identifying and developing cross-sale opportunities, including various events.
  • Created a learning and nurturing environment for team members that promote sales and service success.
  • Drive profitability and promote team spirit in all aspects of store operations while remaining brand appropriate.
  • Created a partnership with the Regional Visual Manager to enhance the store’s presentation and to develop the skills of the floor merchandiser.
  • Achieved success as a leader in implementing new software for inventory management procedures for all stores within the company’s Mid-Atlantic division – saving $100,000 per year.

Retail General Manager

  • Demonstrate the highest level of leadership with effective communication.
  • Create a cultivating and dynamic working atmosphere while developing a winning attitude.
  • Develop and mentor future leaders of the business through constant observations, open dialogue, positive reinforcement, and preparation for real-life situations.
  • Earned management excellence award after leading a revamp of the computer system that increased effectiveness and efficiency of all retail stores throughout our eight-state territory; saved $25,000 the first year.
  • Energized the morale of a five-store retail chain upon promotion by encouraging associates to enjoy their jobs.

Retail General Manager

  • Monitor, track, and evaluate sales data to ensure the satisfaction of sales objectives.
  • Form strategic alliances with key business partners to maintain a competitive edge.
  • Develop and execute action plans for increased market share and profitability.
  • Streamlined processes and procedures so that all service levels were met with regard to internal and external customer & company expectations.
  • Grew sales revenues by reaching a 90% customer-satisfaction rating in each store; praised by the Regional Manager for excellent performance and advancement potential.

Retail General Manager

  • Updated/replaced all computer systems to Windows 7 to maintain credit card integrity.
  • Created a Store Manager schedule that insured that all stores were doing the same thing the same way.
  • Keeps owner updated on corporate changes for franchise and plans on how to implement these changes.
  • Responsible for approving new merchandise prior to store receiving based on sales history.
  • Restructured the business and profitably reopened a failed store within six months; recognized as an “associate who makes things happen”.

Retail General Manager

  • Create a well-managed, high-energy, sales-driven environment by delivering exceptional guest experiences.
  • Point person in the region for training, P&P compliance, and operational efficiency.
  • Ensure staffing levels are in line with business needs by maintaining a network of qualified candidates.
  • Helped create an exemplary store image after promotions; praised for reenergizing the staff and customers, particularly women and children, who frequented the toy department.
  • Energized, trained, and maintained a staff of 42 employees to provide quality service and sales promotions.

Retail General Manager

  • Led and developed a previously underperforming sales team into top performers.
  • Recruited, trained, and developed highly performing multi-lingual sales associates/managers.
  • Provides mentoring throughout the district for other General Managers.
  • Flex business strategies resulting in significant overall metric growth in revenue.
  • Established a plan of action within three months that quintupled gross profits.

Retail General Manager

  • Maximize sales and profits by meeting and exceeding sales budgets while maximizing shrink.
  • Control payroll and expenses through maximizing staff productivity and monitoring store expenditures against budget.
  • Use monthly financial and stock reports to monitor and control expenses.
  • Protect company assets by ensuring that all policies and procedures are consistent with staff and vendors.
  • Chaired sales meetings; motivated staff to achieve the company’s monthly gross profit goal by increasing the sales volume of products.

Retail General Manager

  • General Manager for a retail store with revenues of $1.5 to $2 million per year.
  • Coordinated management of staff, hiring, training, and employee development.
  • Managed cost controls for labor, expense budgets, and quality control. Monitored security measures and loss prevention and coordinated facility maintenance and upkeep.
  • Developed employee customer service skills, and conducted productivity enhancement, and performance evaluations.
  • Recruited and retained top-quality personnel before openings occurred through proactive recruitment methods and internal employee recognition programs; also promoted Consumer Awareness program that raised $60,000 in donations for local charities in FY 93.

Retail General Manager

  • Responsible for staffing and scheduling of 80 employees, including hiring, training, promotions, and disciplinary actions.
  • Maintain product inventory in all stores, handling all reorders and replenishment with the regional distribution center and individual vendors.
  • Stores cover a range of retail sectors including confections, souvenirs, women’s fashion, surf and beach apparel, and children’s shops featuring a “Build-a-Bear” location.
  • Consistently posting year over year increases each month, including successfully implementing new product launches in conjunction with the corporate office and the Billion Dollar Buyer Television program.
  • Largely responsible for profitable growth and profitability in the organization. Managed restaurant effectively day-to-day, and led employees to fulfill the company’s mission.

Retail General Manager

  • Evaluate staff for development and cross-training opportunities allowing for optimal scheduling, invested staff, and a promotable team.
  • Drive sales ensuring employees are providing customers with outstanding customer service and product knowledge; hold a Secret Shop score above the company average.
  • Translate corporate directives into daily goals for the team, ensuring that every associate knows their role in the success of the store.
  • Sensing trends in product sales, and leading competitors to improve their products, recommendations for enhancing product lines and locations flowed from my experience.
  • In the process of developing new techniques to train employees in customer service, cashiering, inventory management, and back stock control performance.

How to Become a Successful Retail General Manager?

A High school diploma or GED is usually required by most employers. In the retail industry experience is crucial and sometimes even more important than a college education because you need to know how the retail business works. If you do decide to get a degree or diploma it should be in business management or administration.

You can start out your career of becoming a retail general manager by becoming a retail associate. A retail associate works in the retail industry and this position helps you get the experience you need to become a successful retail general manager. A few essential skills you need to be a retail general manager are interpersonal skills, experience in the retail industry, and attention to detail.

You also need to have leadership qualities because you help manage the retail business and your coworkers. Great communication skills help you solve any conflicts your retail business might have or are essential for dealing with customers and any questions they might have. Being organized and having computer skills are needed for your career as a retail general manager so you can keep your work accurate and up to date online. All of these skills and qualifications will help make you a successful retail general manager.

Wrap Up

A retail general manager is in charge of making sure the retail business is running efficiently. This means that as a retail general manager it is your job to train new employees, hire new workers, create and manage business budgets, review performance, and create reports on the retail business’s productivity. As a manager, you help your organization by making sure that they are successful and have high revenue.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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