Medical Office Administrative Assistants are responsible for handling all clerical tasks during the course of the day, including filing paperwork, preparing patient charts, updating records, scheduling appointments, taking phone calls, greeting patients at the check-in desk, managing supplies, and inventory in the office. The top skills required for this position are customer service abilities, computer software competency (including Microsoft Office Suite), communication abilities (written and oral), medical terminology knowledge (if working in a physician’s office), multi-tasking ability, problem-solving techniques. A high school diploma or equivalent is required; previous experience in an administrative role can be helpful but not necessary.
The Best Medical Office Administrative Assistant Resume Samples
These are some examples of accomplishments we have handpicked from real Medical Administrative Assistant resumes for your reference.
Medical Administrative Assistant
- Filing new records on a daily basis and make service calls when equipment is not operating properly.
- Take note of patient concerns and communicate them with appropriate management staff.
- Responsible for making all referrals requested by the treating Doctor in a timely manner.
- Coordinate patient requests for transportation to the clinic with the company drivers.
- Maintained insurance information for patients in preparation for future appointments.
Medical Administrative Assistant
- Kept all patient files organized and to maintain the front office.
- Filed medical records and handled administrative duties, such as answering phones and scheduling appointments.
- Used knowledge and understanding of medical terminology and insurance procedures to act as a liaison between the patient and the insurance agency.
- Provided patient intake by verifying insurance coverage and reviewing medical history forms.
- Facilitated communication between patients and physicians to ensure accuracy of medical records, patient reports, invoices, or statements.
Medical Administrative Assistant
- Protect the confidentiality of each patient’s personal health information (PHI).
- Provide high quality care and customer service to patients and family members.
- Maintain clinical organization in busy hematology/oncology clinic even as staff travels to and from satellite locations.
- Update and maintain patient records; familiar with electronic medical record (EMR) entry and management.
- Ensured the privacy of healthcare information through HIPAA compliance procedures.
Medical Administrative Assistant
- Help coordinate a flexible plan of action to readily execute our daily duties.
- Entrusted to manage office in the absence of the head secretary and office manager.
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared out-going faxes to the billing departments and so forth.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
- Disseminated quality customer service by resolving conflicts between customers within established guidelines.
Medical Administrative Assistant
- Communicated with insurance companies to verify patient coverage, get authorization for special testing, or referrals.
- Processed all medical records request, legal correspondence request, and insurance data for other facilities.
- Assisted the doctor with clinic by taking patients height, weight, blood pressure or drawing blood.
- Provided administrative support for ten physicians and four nurse practitioners.
- Promoted from Administrative Assistant II to Office Manager based on outstanding leadership, business acumen, communication skills, interpersonal relationship abilities, organizational capabilities, and financial management skills.
Medical Administrative Assistant
- Provided administrative and secretarial support for my assigned clinic department.
- Served as a liaison between patient and physician while coordinating patient care as necessary to provide exceptional customer service.
- Responsible for verifying patient demographic information while ensuring his or her insurance is active.
- Collect copayments, schedule x-rays, work incoming referrals external and internal, and obtain authorizations for certain insurance services.
- Identified new office location needs by analyzing current office space allocation in relation with future growth projections.
- Acquired technological skills in medical office equipment, including computers and telephone systems.
Medical Administrative Assistant
- Obtain medical histories, pre-certifications exam, patient referrals, and prior authorization.
- Coordinate diagnostic tests, labs, specialty medication, and physical/occupational therapy.
- Performed various administrative duties such as documenting, photocopying, scanning, faxing, mailing, handling multiple phone lines, scheduling appointments, and conducting data entry in EMR, Excel and Outlook.
- Generate billing encounter reports for all surgical procedures for the physician and the surgical assistant.
- Ensured concurrent proper medical record documentation supported coding with regard to severity of illness, risk of mortality, resource consumption, and correct revenue and reimbursement.
Medical Administrative Assistant
- Schedule appointments and/or procedures over the phone, enter patient demographics, and assist patient with account inquiries using IDX system.
- Acquire insurance authorizations for procedures, tests, and prescriptions ordered by attending physician.
- Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Developed office medical staff training program with focus on patient care coordination strategies among various healthcare providers for improved patient satisfaction outcomes.
- Worked evenings and weekends to ensure smooth operation of the medical facility during vacations/sick leaves of part-time administrative assistants in Medical Receptionist position in the same company.
Medical Administrative Assistant
- Escorted patients to examination rooms and prepared them for physician exams.
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
- Acquired insurance authorizations for procedures and tests ordered by the attending physician.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Implemented new patient registration process including completing New Patient forms accurately along with filing fee payment properly for reimbursement submission. Created/maintained files for management review & inspection as requested upon occasion.
Medical Administrative Assistant
- Responsible for maintenance of patient charts (i.e., patient demographics, billing information, insurance information, pertinent medical records, pertinent x-rays with reports as needed by surgeon).
- Responsible for obtaining insurance referrals and collecting payments for patients office visit.
- Perform day-to-day filing of medical information for all returning patients.
- Schedule Surgeons surgical procedures with the hospital and an outstanding outpatient surgery center.
- Handled patient billing ensuring proper insurance payment follow-up and posted all payments in a timely fashion. Advised patients of outstanding balances and collected payments on accounts with delinquency status.
Medical Administrative Assistant
- Representing physician’s office while answering and screening telephone calls, and recording and delivering messages at the front desk.
- Greeting incoming patients, providing translation services for many non-English speaking patients, and providing courteous and professional service.
- Coordinating as a team with medical assistants and physicians to tend to patients’ needs.
- Scheduling, retrieving and announcing scheduled patients, and screening unscheduled patients and visitors.
- Greeted patients and visitors, answered telephone calls appropriately while directing calls within the office or transferring them to appropriate personnel.
Medical Administrative Assistant
- Schedule appointments/surgeries and work in conjunction with surgical coordinators; preparing pre-admissions and consent forms while also acquiring pre-certification for procedures as necessary.
- Purchased and manage office supply inventories, while adhering to budgeting practices.
- Maintain logging system as required point of care testing, sterilization process, and crash carts.
- Provided administrative support to health care providers and medical staff by scheduling, coordinating appointments and meetings, filing, copying, faxing.
- Aided in the operation of a medical office for oncology, oncology hematology, and hematology services for a cancer treatment center.
How to Become a Successful Medical Office Administrative Assistant?
To become a medical office administrative assistant, you don’t necessarily need a degree; however, there is required training a certification required for this job. Luckily, you can get this certification in as little as 9 You can get a Medical Administrative Assistant certificate with online classes, or inquire at your local hospital the best place in your area to get that training.
Great medical office administrative assistants have great organizational skills. In this position, you’ll be in charge of handling a lot of paperwork and appointments, and if you’re naturally an organized person, you’ll thrive in this job. Other good skills for this job include computer literacy, multitasking and customer service.
The medical industry in the next decade is going to start growing faster than ever, and with that, there are going to be a lot of jobs with great job security. Fortunately, to work in the medical industry you don’t need 10 years of schooling – you can get your foot in the door by starting as a medical office administrative assistant.
Wrap Up
The medical office administrative assistant is usually the first person you talk to when you go to a doctor’s appoint. You could think of a medical office administrative assistant as a secretarial person in a hospital or clinic. They are in charge of scheduling appointments, transferring medical reports and lab files, organizing paperwork, and other similar jobs. This is an integral part of a functional hospital or healthcare clinic, and a great job to think about as the healthcare industry explodes.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
Contents