A hotel sales manager oversees the activities related to booking guests into their hotel. Duties include reviewing reservations, planning special events or promotions, placing phone calls to prospective customers or existing customers in order to push future bookings, offering discounts on room rates when appropriate, and signing up new clients for frequent guest programs. The top skills for this position are sales ability, customer service skills, computer software proficiency (especially with reservation software), interpersonal relations. A bachelor’s degree is required along with knowledge of tourism industries and previous experience in sales management or marketing.
The Best Hotel Sales Manager Resume Samples
These are some examples of accomplishments we have handpicked from real Hotel Sales Manager resumes for your reference.
Hotel Sales Manager
- 100 local & national negotiated accounts, increasing revenue generated an average of 18% year over year.
- RFP management, inclusive of hotel content and profiles in supplier portals.
- Participate in revenue management, towards goals outlined in strategic meetings with general manager and brand revenue manager.
- Contribute to front desk staff training & organization, implementing processes/protocols, verbal delivery, and written documentation of Hotel policies.
- Increased company-wide sales by 25 percent during my initial 3 months on the job.
Hotel Sales Manager
- Manage, train, and develop a team of 10 hotel workers to meet or exceed departments’ key performance indicators.
- Grow revenue by 10% year over year by nurturing and maximizing all sales leads and strengthening the referral program.
- Increase customer retention and brand loyalty by providing world-class customer service and relationship management.
- Generated greater than $3,000 in revenue by selling goods to a healthcare organization by auditing their goods and developing a list of needed products.
- Suggested and sold numerous budget-sensitive products that exceeded the profit margins of more expensive merchandise.
Hotel Sales Manager
- Reaches out to organizations and businesses that might require a hotel for conferences and events.
- Meets with representatives from these companies to explain the hotel’s merits and amenities.
- Networks with wedding planners and special event planners to encourage hotel bookings.
- Designs and advertises special group rates and packages to increase larger bookings.
- Suggested and sold numerous budget-sensitive products that exceeded the profit margins of more expensive merchandise.
Hotel Sales Manager
- Managed business relationships and monitored commission reports with over 200 hotel properties and their concierge team.
- Motivated concierges to book tours and provide company updates and product knowledge.
- Ensured all concierges and hotels had the necessary and proper marketing materials to book all sightseeing tours.
- Increased company’s product line sales from $12,000 to over $15,000 through my selling efforts at a state fair trade show.
- Awarded employee of the month for my innovative sales ideas; sold over $2,600 in merchandise to a local restaurant during one week.
Hotel Sales Manager
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Earned a $1,000 bonus for achieving sales objectives for the month.
- Built strong relationships with top producing teams from hotels to increase profits.
Hotel Sales Manager
- Build relationships with local accounts as well as concierge and front desk staff.
- Liaison to all customers and branch managers.
- Promotes brand recognition in the Central Florida hotel area.
- Collaborate with the branch, area, and general managers to help meet revenue goals.
- Consulted with the marketing team to implement new advertising campaigns to reach new customers and ensure maximum exposure to hotel services.
Hotel Sales Manager
- Negotiate contracts and provide on-site detailing/servicing support for Government and Corporate agencies.
- Manage key new and existing accounts to maintain and increase the hotel’s total market share and meet and exceed hotel and individual revenue goals.
- Utilize tactics including prospecting calls, site inspections, on-site entertainment, sales blitzes, networking, and industry data reporting.
- Develop and strengthen client relationships with key corporate, government, and agency contacts to keep the hotel relevant and front of mind.
- Actively participated in the modeling contest by representing “The Hotel Southwest” while securing a top prize in sales volume; won the contest again the following year and secured first place award an unprecedented third consecutive time.
Hotel Sales Manager
- Make reservations, keep records, and clearly define terms and conditions to clients respectfully.
- Bookkeeping, payroll, credit and cash processing and drop responsibilities.
- Handle service calls and maintenance issues promptly to ensure customer satisfaction and the safety of all clients and employees.
- Hosted large-scale events including presentations made on the benefits of purchasing travel packages and gift certificates through the hotel’s travel agents.
- Increased sales of four-room suites ranging from $98 to $124.
Hotel Sales Manager
- Perform comprehensive presentations and training sessions to travel agents, wholesale companies.
- Monitor monthly occupancy to insure that contracted blocks are used and sold to capacity.
- Monitor selling strategies and block usage for International/Domestic Wholesalers, review current site listings for quality of the listing and arrange files and billing.
- Helped two clients achieve their sales goals; exceeded expectations for 198 guest nights in November.
- Declined to rent a vacation home to a guest who required special care, resulting in significant discounts and future referrals.
Hotel Sales Manager
- Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel’s financial performance.
- Overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service strategy and brand initiatives.
- Creating and implementing promotions to attract new business travel accounts and stimulate repeat business.
- Promoted positive customer service and environmental consciousness by inventing and promoting an environmentally friendly air freshener.
- Led sales professionals to achieve the top 60 percent of sales companies within their territory within three years.
Hotel Sales Manager
- Responsible for establishing a new client base through outside and B2B sales efforts.
- Primarily responsible for interacting and maintaining good relations with customers and account contacts.
- Prepare regular reporting detailing Sales Team efforts and attained results.
- Prepare and create presentations illustrating highlights of the hotel for advertising, corporate conferences, and seminars.
- Sold over $1 million dollars in hotel deposits and sold over 50,000 long-term rental units during my 12-year stay.
Hotel Sales Manager
- Continually provide excellent customer service to build customer loyalty and client base.
- Meet and arrange sales calls with prospective clients to generate business for the hotel.
- Identify and resolve problems in a suitable manner and develop alternative solutions.
- Received the Best Salesperson Award for three consecutive years; received the Best Salesperson for two consecutive years.
- Increased the number of rooms sold by 20% year over year; established a record of converting between a 98% and 100% success rate on reservation calls per day.
Wrap Up
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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