The top skills for this position are customer service, PC troubleshooting, technical support, and interpersonal skills. Duties include installing new hardware, using diagnostic software to identify problems in computer systems or peripherals, backing up data on servers and individual computers when necessary, attending regular meetings with management to discuss changes in procedures, keeping inventory of parts needed for repairs, and providing training to customers on new software or hardware features. The minimum educational requirement is a high school diploma or equivalent; however, an associate degree in computer science may be preferred.
The Best Desktop Support Technician Resume Samples
These are some examples of accomplishments we have handpicked from real Desktop Support Technician resumes for your reference.
Desktop Support Technician
- Install and configure computers, monitors, and peripherals such as printers, document scanners, soundbars, and overhead projectors.
- Monitor, update, and resolve or escalate tickets through the ticketing system.
- Provide remote desktop assistance and user/student password resets through telephone support.
- Trained sixty students concerning the operation, repair, and maintenance of new desktop computers, printers, and peripheral equipment.
- Installed and configured network hardware, software, and operating systems on eighty workstations.
Desktop Support Technician
- Installed software for smart boards in classes that had the smartboard.
- Setup network drives and printers for every user then assure there are no network connectivity issues.
- Provide onsite support to users with software and hardware compatibility issues.
- Completed assignment in sixty minutes, which earned self a Golden Hammer Award.
- Restored non-functioning desktop computers in a timely manner by following standardized troubleshooting procedures.
Desktop Support Technician
- Formatted USB drives to prepare for installations of Windows XP and Vista.
- Conducted general troubleshooting for hardware and software issues such as Microsoft Office and Internet Explorer.
- Performed backups of users’ files to ensure that data was secure and available.
- Realized increased employee productivity through proactive assistance in resolving technical issues.
- Accomplished excellent customer satisfaction ratings during a five-month assignment, due to superior time management and excellent communication skills.
Desktop Support Technician
- Respond to customer service calls and service request tickets to troubleshoot and resolve reported incidents.
- Install, upgrade, support, and troubleshoot Windows 7/10; Microsoft Office 2013/2016 and any other authorized desktop applications.
- Perform general preventative maintenance tasks on desktops, laptops, tablets, and smartphones.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- Received exceptional performance review and was selected by a department supervisor to receive the Best Employee of the Month award.
Desktop Support Technician
- Preparing PC performance test plans results report, summary, and recommendation documents.
- Engaging other technical teams as appropriate to escalate and resolve problems.
- Analyze and document technical issues following the Incident Management process.
- Ensure audio / visual / presentation facilities in meeting rooms is fully functional.
- Successfully spearheaded a team project; provided innovative solutions while maintaining standards of excellence.
Desktop Support Technician
- Work with customers at the onsite Solution Center to resolve various software/hardware issues.
- Delivery/pick up equipment to fellow technicians at various buildings.
- Analyze computer issues and research to come up with solutions to resolve the issues.
- Work with coworkers to assist with providing technical information as needed.
- Accomplished work ethic attribute awards; consistently demonstrated proficiency in the workplace.
Desktop Support Technician
- Analyze network data to determine network usage, disk space availability, or server function.
- Train users in procedures related to network applications software or related systems.
- Test computer software or hardware, using standard diagnostic testing equipment and procedures.
- Contributed to the management team’s efforts through enthusiastic involvement and significant contributions.
- Troubleshot and diagnosed technological problems over the telephone and in person, in accordance with manufacturer guidelines.
Desktop Support Technician
- Assists with the inventory management of software, hardware, and other IT supplies.
- Maintain and document technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire set up, termination, relocation, remote or automated updates, and remote support.
- Build and maintain relationships with customers and third-party vendors in order to ensure appropriate and agreed services are delivered.
- Follow internal IT processes and provide the Service Level Agreements committed to our internal customers.
- Resolved issues regarding printer operation and installation, modem interfaces, and local area network (LAN) configuration.
Desktop Support Technician
- Monitor service requests received through the ticketing system, email, or phone.
- Ensure to provide great customer service while performing service requests.
- Responsible to perform in a timely manner installation of hardware, software, and workstation.
- Installed new software on three computers; re-tested equipment to ensure proper functionality with existing hardware.
- Provided technical support for Dell computers at six office locations by responding to phone calls and emails from customers.
Desktop Support Technician
- Coordinates and Client End User on expectations and availability to conduct Managed Client Services.
- Performed troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/remote locations.
- Identifies potential issues that could adversely impact End-User experience and follows through on action steps.
- Trained users on techniques to operate programs such as MS Word, Internet Explorer, FrontPage Builder 2002, Excel 2002, Photoshop 7.
- Provided technical support for computer systems and software, printers and fax machines, copiers, and the network.
Desktop Support Technician
- Developed and implemented plans to prepare classrooms and labs for custom software integration.
- Worked with 3rd party developers to implement emergency solutions for time-sensitive issues to minimize impact to students and faculty.
- Assisted with a district-wide implementation of Windows OSD and subsequent incremental site-wide Windows 10 upgrade across disparate departments, classrooms, testing labs, and staff offices.
- Assisted in maintaining a minimal backlog of support tickets by ensuring major issues were dealt with in a prompt and efficient manner.
- Coordinated upgrades to existing computer hardware and software.
Desktop Support Technician
- Act as front-line help desk support in resolving users’ technical problems utilizing a variety of communication avenues.
- Proficiently support multiple different operating systems on various types of personal and business tech hardware.
- Troubleshoot, research, diagnose and document in help desk ticketing system, solutions to requested assistance.
- Deliver, set up, install, re-image, and configure computer equipment and different types of monitors, printers, and peripherals.
- Trained in-house personnel on proper procedures for installing new computers and software.
Wrap Up
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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