Customer Service Associate Resume Sample

Customer Service Associates directly contribute to the success of a company by creating a great customer experience. They do this through excellent communication, problem-solving skills, and providing ancillary support when necessary. The top skills for this position are communication skills, interpersonal skills, customer service knowledge, sales or retail background knowledge, and analytical skills. A high school diploma or equivalent is required for this position along with previous customer service experience.

The Best Customer Service Associate Resume Samples

These are some examples of accomplishments we have handpicked from real Customer Service Associate resumes for your reference.

Customer Service Associate

  • Greet customers and assist each customer with inquiries regarding store and merchandise.
  • Maintain knowledge of current sales, promotions, policies, exchanges, and security practices.
  • Computer sale prices, total purchase, and receive cash, and credit card payment.
  • Demonstrate use or operation of merchandise; help customers to try on or fit merchandise.
  • Watch for and recognize security risks, and thefts, to prevent or handle these situations.

Customer Service Associate

  • Troubleshoot numerous customer issues with all Kodak photosystems, printers, coupon machines, and IBM/Toshiba registers and scanners.
  • Assist customers with connecting mobile and electronic devices to Kodak systems.
  • Help customers with uploading photos from mobile devices to Kodak kiosk to print.
  • Manage and assist customers with in-store and online photo orders through the company’s website.
  • Gave guidance to store employees and supervised purchases of gifts, books, and equipment.

Customer Service Associate

  • Handling customer calls, message delivery, appointment scheduling, and technician dispatch with answering services.
  • Screening for service contract and after-hours support callers, scheduling estimates, quoting pricing plans, and managing technicians’ service appointments.
  • Performing a variety of other office tasks, such as faxing or emailing.
  • Organized supplies in the lunchroom and provided customer service in the packaging of health and beauty products.
  • Helped organize art gallery’s archives and assisted the director of museum operations.

Customer Service Associate

  • Cashed checks, money grams, money transfers, money orders, and bill payments for customers.
  • Itemized and total customer merchandise selection at the checkout counter, using cash register, and accept cash or charge card for purchases.
  • Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change.
  • Maintained cleanliness of work areas in a government facility by keeping restroom facilities stocked with toilet paper, mops, disinfectants, hot water for handwashing station, etc…………

Customer Service Associate

  • Assisted customers with product choices and add-on items to increase items transactions.
  • Maintained a safe, secure, and healthy work environment by following and enforcing standards and procedures.
  • Helped customers locate merchandise and ensure store cleanliness and oversaw fitting rooms.
  • Greeted customers as they enter the store; Assisted customers with their questions and concerns.
  • Verified and documented appointments with customers regarding loan modifications.

Customer Service Associate

  • Operate point-of-service cash register at a family-run chain store, handling both cash and credit transactions, while making sure the register is counted correctly in the morning and at night.
  • Patiently work with customers by taking orders, serving items requested, handling inquiries and problems, and checking in periodically for further assistance.
  • Take calls for over-the-phone orders and have them prepared and ready before customer arrival.
  • Consistently maintain and keep all areas of the store, from the customer area to the employee space, clean and well-organized.
  • Provided outstanding customer service, retention, and satisfaction; maintained a 99% correspondence rate by answering phones and assisting walk-in customers.

Customer Service Associate

  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Achieved outstanding retention scores by helping customers overcome financial hardship using flexible payment methods.

Customer Service Associate

  • Main priority/focus to provide superior customer service to walk-in clients and incoming phone calls.
  • Managed customer complaints as well as agitated clients.
  • Through communication skills, provided resolution for clients with a positive customer experience.
  • Provided all aspects of basic customer service: Billing, policy endorsements, sales, proposals, etc.
  • Noted for exceptional efforts providing customer service; achieved a score of 98% accuracy on a test measuring customer service skills.

Customer Service Associate

  • Organizational leadership with diverse office management systems and procedures.
  • Clerical Duties in accordance with the office procedures of individual establishments including a combination of answering telephones, bookkeeping, office machine operation, and filing.
  • In addition, I help customers in Softline and behind the jewelry counter.
  • Achieved award for outstanding performance in training; received recognition for studying course material for one hour each day outside of scheduled class hours.
  • Designed and implemented new customer service procedures.

Customer Service Associate

  • Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
  • Selected as a lead cashier to implement “express line” for single transactions during peak business periods.
  • Lowered average wait-time by 25%, leading to highest customer satisfaction scores in business history.
  • Educated customers on how to find for themselves the right product in paper catalogs and offered additional services.
  • Developed a new call center application system, thereby increasing call-center productivity.

Customer Service Associate

  • Responsible for all functions of a customer service associate, including resolving issues with clients.
  • Handled all inbound calls and completed loan applications for applicants.
  • Worked effectively in a variety of areas requiring creative and innovative thinking.
  • Maintained a friendly and positive attitude when communicating with customers.
  • Conducted a Quality Improvement Workshop instructing employees on better customer service techniques, including response time and lead management strategies.

Customer Service Associate

  • Cultivate good customer relationships through effective communication focusing on the customer’s needs.
  • Superior phone etiquette, answering phones in a timely manner, and directing calls to appropriate team members if needed.
  • Operating cash register, point of sale machine, and applying discount codes.
  • General operating duties include processing the daily cash report, counting money, light cleaning, pricing merchandise, and restocking inventory.
  • Strategic planning with team members to achieve success in store events such as the sip n’ sale.

How to Become a Successful Customer Service Associate?

For someone who wants to be a Customer care Associate, he/she must have taken courses in communication, public speaking, and basic computer skills. Companies usually use people who have gone to college and graduated with a degree.

To become an expert in customer service, it is important to have done some work relating to customer Service. Working in a company as a receptionist or being a sports manager for a team or as an intern will give the experience needed to become an expert Customer Service Associate.

To be the best Customer Care Associate you have to be friendly so that customers who call to make complaints can do so. It is also important to listen to their questions and answer correctly.

It is important to create time for each activity to do as a Customer Care associate as it would help save time and stress.

Wrap Up

A Customer Service Associate answers all questions asked by a customer without making a fuss. He tells them about the products and services of the company and available offers. He explains, in clear terms, the rules of the company about the complaint made by the customer.  He also calls the customer to know what they think about the company after using its service.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

Contents

Leave a Comment