Apartment Managers are responsible for overseeing the leasing and maintenance of residential properties. They work to keep tenants satisfied, coordinate with maintenance staff to ensure that repairs are made in a timely manner, and know the law when it comes to eviction proceedings. The top skills for this position are public relations, customer service, management skills, conflict resolution, recruitment, negotiation, and customer retention. A high school diploma or equivalent is required for this position, but previous experience managing a property can be helpful.
The Best Apartment Manager Resume Samples
These are some examples of accomplishments we have handpicked from real Apartment Manager resumes for your reference.
Apartment Manager
- Responsible for making calls to contractors and scheduling with tenants for repairs and other fixtures.
- Manage the building and check for problems within the unit to make quick decisions regarding certain problems.
- Responsible for filling vacancies and marketing the unit as well as scheduling with potential tenants for viewing apartments.
- Communicate with the owner to discuss future plans for units and plan out items that need to be fixed or renovated.
- Chosen by a reputable apartment complex to manage the senior/assisted living community in his region. Approved rental applicants, made all decisions regarding maintenance, repairs, and operational policies.
Apartment Manager
- Review all TAA rental applications, lease contracts, and addendums forms for accuracy and compliance with company policies.
- Increased property monthly income, while maintaining property expense and steady occupancy.
- Develop marketing strategies, thru streamlining without adding to the onsite workload.
- Fought off numerous problems with residents and staff while successfully negotiating problems with owners.
- Developed a financial policy to provide incentives for renting units in high-demand areas.
Apartment Manager
- Review all TAA rental applications, lease contracts,s and addendums forms for accuracy and compliance with company policies.
- Increased property monthly income, while maintaining property expense and steady occupancy.
- Develop marketing strategies, thru streamlining without adding to the onsite workload.
- Recognized by the rental office for outstanding performance; managing all aspects of business, on time and on budget.
- Awarded for the outstanding quality of service; demonstrated leadership qualities with employee satisfaction ratings averaging over 100%.
Apartment Manager
- Showed prospective tenants’ apartments and explained occupancy terms.
- Rural Builders Council certification requirements.
- Rented apartments, collected security deposits, and completed lease forms outlining conditions and terms of occupancy.
- Investigated tenant profile with verification of references and rental history.
- Managed and trained staff for a profitable apartment management company in the South.
Apartment Manager
- Worked with the Regional Director and community team to plan strategies to meet operational goals.
- Performed credit checks on potential residents to verify qualifications of residency on the property.
- Identified existing and potential barriers to the successful accomplishment of property objectives.
- Brought property from 77% to 84% occupancy and preleased at 88% occupancy.
- Trained prospective and existing staff members in the company’s rules and regulations by creating a training manual with corresponding PowerPoint presentations. Member of the Apartment Association of New Orleans.
Apartment Manager
- Accountable for day-to-day property operations of HUD/TAX CREDIT property.
- Provide excellent customer service to both residents and prospects to achieve overall satisfaction.
- Address tenant concerns and needs in a timely manner.
- Comply with federal, state, local, and community policies, procedures, and regulations.
- Implemented cutting edge rental concepts while establishing innovative, efficient office systems; achieved 100% occupancy goals.
Apartment Manager
- Communicate regularly with owners and investors on vacancy rates, tenant issues, the physical condition of the property, and financial expenses.
- Oversee eviction proceedings, including liaising with Landlord-Tenant Resolution Board.
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Recruited, interviewed, hired, trained, and supervised 15 employees, including management staff.
Apartment Manager
- Arrange move-outs with tenants, walk vacant apartments, plan and coordinate work to turn over units based on move out conditions and current market demands.
- Employ customer service and negotiation skills to document resident concerns and initiate appropriate action.
- Supervise maintenance vendors, evaluate bids, determine the best solution based on a variety of service issues.
- Reduced vacancy rates through regular inspections of common areas and maintenance-related repairs.
- Managed an apartment building for four years and developed a positive relationship with all tenants, who were consistently satisfied with the cleanliness, comfort, and hospitality of their living environment.
Apartment Manager
- Manager of a 250 unit apartment community overseeing an Assistant Manager 3 Maintenance Techs and a leasing consultant.
- Delinquencies were held under 2% – knocked on doors and inserted other proactive collection efforts to achieve this goal.
- Strong sales/leasing abilities, listening skills, customer service, presentation, and closing skills lead to increased occupancy from 87% to the high 90’s and 100.
- Obtained recognition for ensuring the building was in compliance with fire, health, and safety regulations; customer satisfaction was a prime objective.
- Assisted the owner obtains the First-Ever accreditation from the Better Business Bureau.
Apartment Manager
- Member of the company Mentor Team since 2010 to train and motivate Leasing Consultants to Property Managers.
- Facilitator of Fair Housing & Preventing Sexual Harassment class in Spanish for Pace Realty, AATC, and AAGD.
- Effectively implemented practices and procedures to establish smooth property operations within 90 days of arrival.
- Developed a marketing campaign to establish a positive property name brand and reputation.
- Successfully created many company forms, spreadsheets, workbooks, and programs that are used for daily operations.
Apartment Manager
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Direct collection of monthly assessments, rental fees, deposits, and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
- Maintained all federal, state, and municipal certification requirements; successfully completed Fire Prevention Bureau’s Annual Fire Certificate Exam and obtained Fire Inspector I & II Certificates in 1983 & 1986.
- Managed 34 units for a 40-unit complex located in New Jersey.
Apartment Manager
- Attend monthly meetings with investors, and prepare monthly buildings reports.
- Communicated with residents as needed for maintenance activities and meetings.
- Coordinated access with tenants, as necessary, for ongoing construction projects.
- Handle emergency situations for example hot water tank issues, electrical and fire inspections.
- Overseeing the maintenance, upkeep, and business operations of the complex kept tenants satisfied and maintained high occupancy rates.
How to Become a Successful Apartment Manager?
A high school diploma or a GED is the basic level of education most locations will require to get started, but a degree in business management or training in a program for small business finance will help you stand out to potential employers as having the skills needed to get started.
Your first job in the apartment business will likely be as a secretary of an assistant, where you will learn how such complexes are run and report back to a manager for the tasks that need to be completed in your specific position. Performing this first job should be done to the best of your ability.
Once your supervisors believe you have the necessary experience, you will be promoted to manager, and it will be your job to handle the needs of the property and its residents. Being as personable as possible will make tenants enjoy working with you and more likely to renew their lease.
Being organized with documents and making sure you never lose any will make it easier to keep track of all your tenants and whatever balance they may owe you, which is important if you want to make sure you never lose any rent payments. Keeping a profitable complex will always make you successful in the end.
Wrap Up
There are many different apartment complexes across the country, and every month they say goodbye to old tenants and welcome new ones. An apartment manager is there to ensure old tenants leave their space in good shape, to screen new applicants, and ensure that current tenants pay their rent and are taken care of.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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